Clarissa Lane
Frankfort,IN
Summary
Dynamic manager with proven leadership at Mcdonalds, excelling in customer service and team management. Skilled in decision-making and complex problem-solving, I enhanced productivity through streamlined workflows and effective training. Committed to fostering a collaborative environment, I consistently delivered exceptional results while maintaining high-quality standards.
Overview
10
10
years of professional experience
Work History
Manager
Mcdonalds
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Run shifts and direct other crew members as to where there placements will be.
- Provide full interactions with employees to keep our numbers low and service quick.
- Handle any customer complaints
- Write up any documentation punishments towards our crew for call-offs or insubordination.
Waitress
Downtown Diner
03.2021 - 07.2022
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cleaned and sterilized at the end of shifts
- Took customer orders and put them into tablets
- Served drinks and food in a timely manner
- Took cash and debit cards to finalize orders
Front Seat Assembler
NHK
01.2019 - 06.2021
- Assembled seat components adhering to quality standards and safety protocols.
- Operated pneumatic tools to execute precise assembly tasks efficiently.
- Conducted inspections on assembled seats, ensuring compliance with specifications.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on assembly techniques and safety procedures.
- Boosted overall production output by offering suggestions for improving workflow based on personal experience as an assembler.
Front and Back End Manager
Walmart
10.2017 - 03.2020
- Led daily operations to ensure efficient service and quality standards in fast-paced environment.
- Trained and mentored team members on procedures, safety protocols, and customer service excellence.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Streamlined workflow processes to enhance productivity and improve overall team performance.
- Created Schedules
- Counted and documented all drawer cash
- Placed back end receiving orders for shelf stock
- Counted in truck drop off loads
Waitress/ Kitchen Prep
Wesley Manner
01.2016 - 05.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new waitstaff on menu items, service standards, and operational procedures.
Education
High School Diploma -
Frankfort Senior High School
Frankfort, INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
Timeline
Manager
Mcdonalds
09.2023 - Current
Waitress
Downtown Diner
03.2021 - 07.2022
Front Seat Assembler
NHK
01.2019 - 06.2021
Front and Back End Manager
Walmart
10.2017 - 03.2020
Waitress/ Kitchen Prep
Wesley Manner
01.2016 - 05.2019
High School Diploma -
Frankfort Senior High School