Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Loya

Clarissa Loya

Tucson,AZ

Summary

Passionate Discover Account Specialist seeking Digital 1 fast paced position within the company. that will enable me to build on my current experiences, aid dynamic staff, and pursue my career goals.

Overview

7
7
years of professional experience

Work History

Account Specialist

Discover Finacial Services
Salt Lake City, UT
07.2021 - Current
  • Handling complex non-routine customer service inquires and problems for the majority of all call type functions via telephone, digital through effective communication
  • Addressed and resolved customer inquires empathetically and professionally
  • Consistent high statistics in service delivery, average handling time, average response time and time to first response
  • Received top performer for digital for all of 2022
  • Top performer in January and February 2024

Office Manager

Arizona Community Physicians
Tucson, AZ
03.2017 - 05.2021
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Education

Medical Assisting

Pima Medical Institute
Tucson, AZ
01-2011

High School Diploma -

Tucson High Magnet School
Tucson, AZ

Skills

  • Highly Self Motivated
  • Excellent Under Pressure
  • Committed to assisting others, works well with others
  • Proficient in Multitasking
  • Leadership Skills
  • Detail Oriented
  • Time Management Skills

Timeline

Account Specialist

Discover Finacial Services
07.2021 - Current

Office Manager

Arizona Community Physicians
03.2017 - 05.2021

Medical Assisting

Pima Medical Institute

High School Diploma -

Tucson High Magnet School

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Clarissa Loya