Clarissa Lynch
Lithia,FL
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Customer Service Representative (UCSR)
TAMPA GENERAL HOSPITAL
Tampa, FL
07.2023 - Current
- Answered incoming calls and emails, providing support or assistance with patient and family needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic patient/family concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with patient families through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult interactions.
Cardiac Monitoring Tech. (CMT)
TAMPA GENERAL HOSPITAL
Tampa, FL
07.2023 - Current
- Monitored patients on telemetry by computer or transtelephonically.
- Compared posted strips to previous strips to notify nursing staff of drastic changes.
- Analyzed trends in patient's vitals over time in order to detect any abnormalities early on.
- Updated patients' records with readings taken from heart monitors or EKGs.
- Compiled comprehensive reports of patient's cardiac activity during testing or monitoring periods.
- Collaborated with other healthcare professionals such as nurses, physicians, or technicians to provide optimal care for patients.
X-ray Technologist Assistant
All Florida Orthopaedics
St. Petersburg, FL
01.2020 - 05.2022
- Utilized radiation safety measures and protection devices to promote safety of staff and patients.
- Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
- Positioned imaging equipment and adjusted controls to set exposure time and distance.
- Observed patients' reactions and conditions to report abnormal signs or discomfort to physicians.
- Interviewed patients to obtain medical histories, accurately documenting information.
- Maintained a clean work environment by adhering to infection control policies and procedures.
- Evaluated images for technical quality and consistency with physician orders.
Server
ANNA MARIA OYSTER BAR
Ellenton, FL
01.2020 - 05.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
OLIVE GARDEN
Charleston, WV
10.2017 - 01.2020
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Associates in Science (Radiologic Technology) -
KEISER UNIVERSITY
05.2022
Associates of Arts (General Studies) -
PASCO HERNANDO STATE COLLEGE
05.2016
High School Diploma -
SUNCOAST POLYTECHNICAL HIGH SCHOOL
06.2014
Skills
- Quick learner
- Exceptional communication and organizational skills
- Extremely receptive to new concepts
- Ability to solve complex problems under pressure
- Attention to Detail
- Creative thinking
- Experienced customer service skills
- Accountable
- Innovative
- BLS (Basic Life Support) certified
- CMT (Cardiac Monitoring Tech) certified
- Documentation And Reporting
- Supply Management
- Office equipment operations
- Professional and polished presentation
- Service-oriented mindset
- Information Protection
- Multitasking and prioritization
- Time Management
- Positive and professional
Accomplishments
- ICARE Award for extraordinary partners in care nomination - April 2024
Certification
- Cardiac Telemetry Certification - October 13, 2023
- Basic Life Support (BLS) Certification - July 2023
Timeline
Unit Customer Service Representative (UCSR)
TAMPA GENERAL HOSPITAL
07.2023 - Current
Cardiac Monitoring Tech. (CMT)
TAMPA GENERAL HOSPITAL
07.2023 - Current
X-ray Technologist Assistant
All Florida Orthopaedics
01.2020 - 05.2022
Server
ANNA MARIA OYSTER BAR
01.2020 - 05.2022
Server
OLIVE GARDEN
10.2017 - 01.2020
Associates in Science (Radiologic Technology) -
KEISER UNIVERSITY
Associates of Arts (General Studies) -
PASCO HERNANDO STATE COLLEGE
High School Diploma -
SUNCOAST POLYTECHNICAL HIGH SCHOOL
- Cardiac Telemetry Certification - October 13, 2023
- Basic Life Support (BLS) Certification - July 2023
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