Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Martinez

Katy,TX

Summary

Motivated and results-driven District Manager with a demonstrated history of success in leading and driving customer retention. Proven track record in enhancing store productivity and profitability through effective team leadership and strategic sales management. Committed to continuous improvement and contributing to team success. With over 7 years of professional experience in management, my goal is to continue to reach the desired financial goals and facilitate business growth.

Overview

13
13
years of professional experience

Work History

District Manager

Cash Store Financial
Houston Texas, TX
04.2017 - Current
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.

Recovery Agent

Loan Star Title Loans
Pearland, Texas
10.2015 - 04.2017
  • Reviewed credit applications and determined appropriate course of action for delinquent accounts.
  • Provided customer service support by responding promptly to inquiries from clients regarding their accounts.
  • Initiated legal action when necessary to recover defaulted loans.
  • Made payment arrangements to prevent further litigation action.
  • Updated and maintained databases with current information.

Customer Service Advocate

Speedy Cash Loans
Pasadena, Texas
06.2012 - 08.2015
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Supported sales team members to drive growth and development.
  • Identified and promoted potential opportunities to upsell products or services.
  • Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Education

High School Diploma -

South Houston High School

Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Quick to embrace challenges and changes in priority, providing significant results, and a high level of accuracy
  • Communication: Committed to fostering open dialogue, promoting understanding, and achieving goals through effective communication
  • Time management: skilled in optimizing tasks, and meeting deadlines without compromising quality
  • Customer service: the ability to meet and exceed customer needs by providing timely, effective, and empathetic support
  • Positive and enthusiastic team player: ability to work effectively between teams, and maintain positive dynamics by creating an uplifting environment
  • Leadership and staff development through training and coaching

Timeline

District Manager

Cash Store Financial
04.2017 - Current

Recovery Agent

Loan Star Title Loans
10.2015 - 04.2017

Customer Service Advocate

Speedy Cash Loans
06.2012 - 08.2015

High School Diploma -

South Houston High School

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Clarissa Martinez