Clarissa McKinney
Cleveland,OH
Summary
Experienced in customer service and cash handling in fast-paced environments. Skilled at maintaining accurate records and facilitating efficient transactions. Strong attention to detail and organizational skills for seamless operations and customer satisfaction. Knowledgeable in team collaboration and problem-solving for positive work environment and successful outcomes.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Kingship Logistics
05.2021 - 11.2021
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology to optimize delivery times and enhance customer satisfaction.
- Maintained accurate records of deliveries, ensuring proper documentation for inventory management.
- Communicated proactively with customers regarding delivery status and any potential delays.
- Inspected vehicles regularly for maintenance needs, contributing to operational efficiency and safety compliance.
- Assisted in training new drivers on route navigation and company policies to ensure seamless onboarding.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Sales Associate, Stocker
Sam's Club
05.2020 - 01.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales data.
- Maintained store appearance, organizing merchandise to optimize customer engagement and sales potential.
- Collaborated with team members to achieve daily sales targets and improve service delivery.
- Responded to customer inquiries promptly, resolving issues to foster positive relationships.
- Conducted regular inventory checks, supporting stock management and product availability efforts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized and stocked shelves to ensure product availability and optimal presentation.
- Assisted in inventory management, monitoring stock levels and replenishing items as needed.
- Collaborated with team members to maintain cleanliness and safety standards in store environment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Packaging
BRT Extrusions
05.2019 - 08.2020
- Collaborated with team members to address any packaging concerns and ensure product integrity.
- Handled fragile items with care, ensuring minimal product damage during the packaging process.
- Improved packaging efficiency by streamlining processes and implementing new technologies.
- Reduced shipment errors by thoroughly inspecting materials before and after packaging.
- Supported timely order fulfillment through efficient packaging, labeling, and palletizing of finished products.
- Coordinated packaging, shipping and transportation of sold merchandise.
- Contributed to successful product launches through compelling packaging designs that captured consumer interest.
- Reduced product damage during shipment by implementing proper packaging methods.
- Streamlined workflow for increased productivity and reduced packaging errors.
Valet/Cashier
Towne Park
01.2020 - 03.2020
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Coordinated vehicle retrieval and storage, optimizing workflow in busy environments.
- Maintained detailed records of all cash and credit transactions for accountability.
- Communicated effectively with guests to address inquiries and resolve issues promptly.
- Monitored vehicle security and safety, implementing protocols to prevent theft or damage.
- Performed daily reconciliation of cash drawer, identifying discrepancies and rectifying any issues promptly.
- Assisted team members during busy periods, contributing to an efficient and well-functioning workplace.
- Expedited vehicle retrieval process by coordinating effectively with valet attendants regarding guest requests.
Service Champion
TacoBell
05.2017 - 01.2018
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed cash register operations, accurately processing transactions and balancing drawers.
- Prepared food items according to safety and quality standards, maintaining cleanliness in workstations.
- Collaborated with team members to optimize workflow during peak hours and enhance efficiency.
- Resolved customer inquiries and complaints promptly, contributing to positive dining experiences.
- Maintained inventory levels by restocking supplies and reporting shortages to management.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Implemented suggestions for process improvements, enhancing speed of service delivery during busy shifts.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
- Greeted customers, answered questions and took orders.
- Demonstrated adaptability by working effectively in various roles within the restaurant such as cashier, cook, or server positions when needed.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Maintained counter areas in neat and clean fashion.
Education
Bachelor of Arts - Graphic Design
Shawnee State University
Portsmouth, OH12.2019
High School Diploma - High School
Warren G Harding High School
Warren, OH05.2015
Skills
- Strong work ethic
- Patience and empathy
- Team player attitude
- Reliability and punctuality
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Positive attitude
- Valid Driver's license
- Attention to detail
- Packaging design experience
- Packaging and labeling expertise
- Work ethic and integrity
- Customer assistance
- Professionalism and courtesy
Timeline
Delivery Driver
Kingship Logistics
05.2021 - 11.2021
Sales Associate, Stocker
Sam's Club
05.2020 - 01.2021
Valet/Cashier
Towne Park
01.2020 - 03.2020
Packaging
BRT Extrusions
05.2019 - 08.2020
Service Champion
TacoBell
05.2017 - 01.2018
Bachelor of Arts - Graphic Design
Shawnee State University
High School Diploma - High School
Warren G Harding High School
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