Clarissa Molina
Tracy,CA
Summary
Dedicated and detail-oriented political science student with strong organizational and writing skills.
Overview
2
2
years of professional experience
Work History
Service Associate
Titan Shops
Fullerton, CA
12.2023 - 05.2025
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
Print and Marketing Associate
Staples
Tracy, CA
05.2023 - 08.2023
- Collaborated with cross-functional teams to develop customized printing solutions that met the unique needs of each client
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Negotiated contracts and pricing agreements with clients, resulting in increased profit margins for the company
- Implemented a proactive follow-up system to nurture leads and convert them into loyal customers
- Created persuasive sales presentations and proposals to effectively communicate the value proposition of printing services
- Trained new team members on product knowledge, sales techniques, and CRM software usage
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
- Resolved billing discrepancies promptly by working closely with the finance department to investigate and correct errors
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
Education
Bachelor of Arts - Political Science
California State University, Fullerton
Fullerton, CA05.2025
High School Diploma -
Merrill F West High School
Tracy, CA05-2022
Skills
- Problem solving abilities, time management, and multi-task oriented
- Independent worker and team-player
- Speak Spanish proficiently
- Excellent customer service
- Time management and dependable
- Technical skills including typing, editing, and using word processing in Office
- Skillful in software programs such as: Word and Excel
- Business skills including punctuation, grammar, reading, and writing skills
Timeline
Service Associate
Titan Shops
12.2023 - 05.2025
Print and Marketing Associate
Staples
05.2023 - 08.2023
Bachelor of Arts - Political Science
California State University, Fullerton
High School Diploma -
Merrill F West High School