Clarissa Molina

Staples

Tracy, CA

05.2023 - 08.2023

Collaborated with cross-functional teams to develop customized printing solutions that met the unique needs of each client
Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
Negotiated contracts and pricing agreements with clients, resulting in increased profit margins for the company
Implemented a proactive follow-up system to nurture leads and convert them into loyal customers
Created persuasive sales presentations and proposals to effectively communicate the value proposition of printing services
Trained new team members on product knowledge, sales techniques, and CRM software usage
Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
Resolved billing discrepancies promptly by working closely with the finance department to investigate and correct errors
Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers