Clarissa Molina
Tracy
Summary
Organized and motivated college graduate with experience in building professional client relationships and advancing in various roles. Demonstrates strong communication skills in both group settings and individual tasks. Proficient in reading, writing, and speaking intermediate Spanish, enhancing ability to connect with diverse clients.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
FastSigns #2285
Tracy, CA
2025 - Current
- Generated estimates and invoices aligned with client product requirements
- Cultivated strong professional relationships with clients to enhance loyalty
- Achieved sales targets through effective engagement and communication
- Executed follow-up emails to ensure order satisfaction and prompt delivery
- Answered and made phone calls regarding clients orders
Customer Service Associate
Titan Shops
Fullerton, CA
11.2023 - 05.2025
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Assisted customers with product selection and answered inquiries
- Managed inventory by restocking shelves and organizing merchandise displays
- Maintained cleanliness and organization of store areas for a pleasant shopping experience
- Provided exceptional customer service to ensure customer satisfaction
- Handled cash, credit card, and check payments for goods and services
Print and Marketing Associate
Staples
Tracy, CA
05.2023 - 08.2023
- Collaborated with cross-functional teams to develop customized printing solutions that met the unique needs of each client
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
Education
Bachelor of Arts - Political Science
California State University-Fullerton
Fullerton, CA05.2025
Skills
- Phone etiquette
- Communication skills
- Organizational skills
- Customer service
- Computer operation
- Administrative experience
- Time management
- Writing skills
- Attention to detail
Additional Information
Was a member of the Moot Court team in college for 2 years.
Languages
Spanish
Limited Working
Timeline
Customer Service Associate
Titan Shops
11.2023 - 05.2025
Print and Marketing Associate
Staples
05.2023 - 08.2023
Customer Service Representative
FastSigns #2285
2025 - Current
Bachelor of Arts - Political Science
California State University-Fullerton