Clarissa Morado
Garland,TX
Summary
Compassionate laboratory technician trained to handle issues and remain level-headed at all times. Offering drive to work hard and serve as valued employee.
Overview
4
4
years of professional experience
Work History
Lab Assistant
Yoh, a Day & Zimmermann Company
Plano, Texas
01.2024 - 12.2024
- Handled administrative tasks for laboratory staff and overall operations.
- Sanitized workstations and instruments to avoid cross-contamination.
- Troubleshot technical issues related to laboratory equipment or processes.
- Ensured compliance with all safety regulations when performing experiments.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Calibrated instruments according to manufacturer specifications.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Prepared lab for daily operations by stocking materials and equipment.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Used scientific method to assist colleagues and supervisors with experiments.
Customer Service Representative
PLS Check Cashing
Garland, Texas
01.2021 - 12.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Excelled in exceeding daily credit card application goals.
- Mentored junior team members and managed employee relationships.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
North Garland High School
Garland, Texas06-2017
Some College (No Degree) - Real Estate
Richland College
Dallas, TXSkills
- Documentation requirements
- Advanced word processing
- Laboratory diagnostic equipment
- Specimen handling protocols
- Safe specimen handling
- Sample labeling
- Workstation organization
- Sample preparation
- Data entry
- Specimen tracking
- Chemical handling
Timeline
Lab Assistant
Yoh, a Day & Zimmermann Company
01.2024 - 12.2024
Customer Service Representative
PLS Check Cashing
01.2021 - 12.2023
High School Diploma -
North Garland High School
Some College (No Degree) - Real Estate
Richland College
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