Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CLARISSA MORENO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Enrollment Assistant Program Assister

Cognosante
06.2024 - Current
  • Provided excellent customer service through clear communication, establishing rapport with clients, and ensuring their needs were met or exceeded throughout the repair process.
  • Managed workload effectively by prioritizing tasks based on urgency or complexity of cases.
  • Implemented improvements to the call script based on feedback from colleagues and supervisors, leading to more effective messaging strategies.
  • Maintained accurate records of all outbound calls, ensuring proper documentation for future reference and analysis.
  • Managing 85+ cases a week.

CSR

Certus
07.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Managed approximately 60 calls and text messages a day.

Customer Service Representative

Maximus, CSR
03.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Member ServiceAssistant

Navy Army Community Credit Union
01.2020 - 03.2022
    • Provided efficient member service
    • Answered member's quests regarding their accounts
    • Assisted and guided member's with their online banking
    • Strong sales and marketing skills, strong communication skills
    • Interpersonal skills, organize and management skills, and advanced computer knowledgeable
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Credit, business banking, and various types of investments; motivational, confidence, and reliable.
    • Worked with team to identify areas of improvement and devised solutions based on findings.
    • Boosted overall team productivity by identifying inefficiencies within existing processes and recommending actionable solutions.
    • Conducted regular performance evaluations and provided constructive feedback to help employees reach their full potential.
    • Mentored new employees, providing guidance on company policies, procedures, and best practices for exceptional customer interactions.
    • Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.

Controller

LeoFri Merchandising LLC
01.2018 - 01.2020
  • Updated billing procedures to improve overall efficiency and reduce liabilities
  • Managed daily accounting operations, including closing, reporting and reconciliation functions
  • Kept track of incoming and outgoing currency.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Prepared balance sheets, cash flow reports and income statements.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
  • Managed payroll data entry and processing for 8 employees to comply with predetermined company guidelines

Accounts Payable Specialist

Luke Fruia Motors
09.2012 - 01.2018
  • Charged expenses and credit to proper accounts and cost center by analyzing invoices and receipts
  • Eliminated inaccuracies in accounts payable to other vendors to avoid over, under and late payments
  • Reported and paid sales taxes
  • Created receiving reports and updated vendor balance sheets to record accounts payable
  • Closed out monthly reports.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
  • Managed invoices for new materials and parts.

Customer Service Representative Agent

Convergys
06.2010 - 08.2011
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.

Education

Certification -

Enrollment Assister
Online
07.2023

Certification - Business Accounting

Southern Careers Institute
Brownsville, TX
01.2011

High School Diploma -

Rivera High School
Brownsville, TX
06.2010

Skills

  • Problem-Solving Ability
  • Statement Reviews
  • Empathy and patience
  • Data Entry
  • Financial Calculation and Analysis
  • Accounts Payable and Accounts Receivable
  • General Ledger Posting
  • Entry Recording
  • Attention to Detail
  • Customer Service
  • Computer Skills
  • Excellent Communication
  • Team building

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Enrollment Assistant Program Assister

Cognosante
06.2024 - Current

CSR

Certus
07.2023 - 12.2023

Customer Service Representative

Maximus, CSR
03.2022 - 12.2022

Member ServiceAssistant

Navy Army Community Credit Union
01.2020 - 03.2022

Controller

LeoFri Merchandising LLC
01.2018 - 01.2020

Accounts Payable Specialist

Luke Fruia Motors
09.2012 - 01.2018

Customer Service Representative Agent

Convergys
06.2010 - 08.2011

Certification -

Enrollment Assister

Certification - Business Accounting

Southern Careers Institute

High School Diploma -

Rivera High School

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CLARISSA MORENO