Clarissa Mosley
Toano,VA
Summary
Committed professional offering part time assistance with a company where a strong work ethic and calm demeanor will be appreciated. Document Processing Specialist experienced in implementing document controls and management strategies. Stores documents correctly for easy access. Excellent communication and organizational skills, with proficiency in standard office software and attention to detail.
Overview
20
20
years of professional experience
Work History
Records Management Specialist
Robert Half Office Team
04.2023 - 06.2024
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Received and categorized incoming employee and resident documents processing.
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Maintained HR department document tracking database for easy access to archival information.
Chargeback and Fraud Specialist
LL Flooring Inc
04.2010 - 02.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity both internal and external.
- Identified fraud patterns and anomalies through analysis of flagged transactions.
- Communicated with other departments to provide suggestions on how to reduce both internal and external fraud.
- Completed required investigations on flagged items ahead of deadlines.
- Conducted investigative research and analysis to resolve billing discrepancies and chargebacks from credit card companies.
Assistant Manager Store Operations - Back Office
LL Flooring Inc
04.2007 - 04.2010
- Visited stores and assisted team members to correct issues impacting store appearance or professionalism.
- Collaborated with store managers to maximize customer satisfaction and streamline procedures.
- Led teams in planning, implementation and execution of training, merchandising operating initiatives to streamline business effectiveness.
- Coached and developed store associates through formal and informal interactions.
Customer Care Supervisor
LL Flooring Inc
10.2004 - 04.2007
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
- Implemented customer service process improvements to limit wait times.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Some College (No Degree) - Business Administration
Virginia Wesleyan College
Norfolk, VAHigh School Diploma -
Regina Caeli High School
Los Angeles, CA05.1979
Skills
- Account Information Review
- Electronic Records Management
- Telephone and Email Etiquette
- Customer Service
- Computer Skills
- Records Storage
- Friendly, Positive Attitude
- Training & Development
- Organizational Skills
Timeline
Records Management Specialist
Robert Half Office Team
04.2023 - 06.2024
Chargeback and Fraud Specialist
LL Flooring Inc
04.2010 - 02.2022
Assistant Manager Store Operations - Back Office
LL Flooring Inc
04.2007 - 04.2010
Customer Care Supervisor
LL Flooring Inc
10.2004 - 04.2007
Some College (No Degree) - Business Administration
Virginia Wesleyan College
High School Diploma -
Regina Caeli High School
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