Clarissa Spilman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Patient Services Specialist
Midwest Eye Consultants
09.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient checkins.
- Streamlined the registration process for improved patient experience and reduced wait times.
- Collaborated with healthcare providers to ensure timely delivery of test results and care plans.
- Facilitated seamless communication between patients, families, and clinical staff for optimal care coordination.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Assisted in billing processes, contributing to quicker reimbursement times from insurance companies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Trained new Patient Services Specialists, resulting in increased department productivity and accuracy.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected patient co-pay and issued receipt to confirm payment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Inputted accurate patient insurance, billing and payment information in [Software].
- Contacted insurance company to verify patient coverage before visit.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Quality Control Technician
Park100 Foods
04.2018 - 09.2021
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Monitored production output to verify quality standards ahead of dispatch.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
Accounting Assistant
Smith Implements Inc.
04.1991 - 11.2015
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
High School Diploma -
Rushville Consolidated High School
Rushville, IN05.1986
Skills
- Appointment Scheduling
- Patient Confidentiality
- Insurance Verification
- Office Equipment Operation
- Telephone Etiquette
- Customer Service
- Time Management
- Empathy and Compassion
- Computer Proficiency
- Professionalism
- Adaptability and Flexibility
- Organizational Skills
- Attention to Detail
Affiliations
- I love spending time with my 3 grandsons and I also enjoy camping in my free time.
Timeline
Patient Services Specialist
Midwest Eye Consultants
09.2021 - Current
Quality Control Technician
Park100 Foods
04.2018 - 09.2021
Accounting Assistant
Smith Implements Inc.
04.1991 - 11.2015
High School Diploma -
Rushville Consolidated High School
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