Dance
Clarissa Osorez
Teacher
El Paso,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
12
12
Certifications
2
2
Languages
Work History
Remote Sales Assistant / Opportunities Follow-up
Okeefe’s Inc
San Francisco, California
05.2024 - Current
- Actively pursue and follow up on new business leads and bid opportunities for commercial construction projects due to bid within a certain date from the west coast to the east coast of the United States
- Identify potential clients and strategically tailor proposals to meet their specific needs, by demonstrating a deep understanding of their requirements, resulting in a consistent opportunities pipeline of qualified prospects extracted from Dynamics 365
- Construct Connect Insight CMD, and Dodge Pipeline CRM’s
- Responsible for updating and maintaining all Risk & Opportunity (ROP) CRM databases used
- Actively seek out new bid opportunities through market research, networking, and industry publications
- Developed, implemented and maintained Excel share point workbooks for the sales team to quantify success of the amount of bidders secured, win rate, and revenue generated, as well as to be transparent with the overall follow- up process for bid submission
- Established and maintain relationships with potential clients to foster future business
- Responsible for setting up core team meetings via Microsoft Teams
- Assist CEO in conducting meetings, taking meeting minutes, distributing minute meetings and ensuring meeting actions are tracked and completed on time by all team members.
Training Facilitator
Capital Bridge
El Paso, Texas
05.2024 - 09.2024
- As an outsourced Training Facilitator with Capital Bridge, I facilitate training at the Maximus facility in El Paso Texas
- My duties are to secure and set up training classrooms and training events
- As a trainer I prepare training resources and agendas to deliver training to all levels of staff
- I conduct regular training activities to ensure compliance with company projects, policies, and laws
- I am responsible for quickly acquiring the understanding of the curriculum and topics of each training topic required to teach learners who will become Customer
- Service Representatives and beyond as they grow with Maximus
- My training consists of conducting activities and
- Exercises based on the training curriculum needs
- I distribute and analyze training feedback surveys to better understand the training needs of the learners and maximus
- I monitor employees’ post training performance by maintaining a rapport with all my learners
- I provide coaching and mentoring regarding performance and quality metrics
- I hold refresher sessions as needed
- I Communicate consistently with management regarding attendance, behavior or other issues as needed
- I am responsible for having a high degree of flexibility to suit the needs of the organization
- I assist other departments during periods of high activity by performing Customer Service Representative duties, apart from my Training Facilitator duties.
- Taught more than seven classes or workshops per year.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
Educational Program Director
YWCA Paseo del Norte
El Paso, TX
12.2023 - 05.2024
- As an Educational Program Coordinator, I am certified as a Child-Care Director from the
- Texas Health and Human Services Commission Child-Care Licensing Division
- I run a
- Licensed After School Program located in a facility at Aoy elementary school in Central El
- Paso
- Supervise and train up to 3 Activity Leaders
- Create daily lesson plans based on
- STEAM, SEL and Music/Movement daily for the Activity Leaders under me
- Follow EPISD emergency drills, fire drills, active shooter drills and inclement weather drills, along with documenting each drill activity
- Enroll students in Rec Trac database system for reporting and statistical auditing of students enrolled in my educational after-school program
- Follow
- USDA food guidelines
- Receive, inventory and build, school supplies purchased by EPISD via a grant from congress woman Veronica Escobar.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Maintained and updated project related documents.
- Established program policies and procedures to comply with regulatory requirements.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Service Department Cashier
Casa Buick GMC
El Paso, Texas
08.2023 - 02.2024
- Process repair orders using Dealertrack, a CRM suite managing processes of the dealership
- Cash intake via cash register
- Process credit cards, checks and cash payments using PayMaple, a web-based point of sale and reconciliation software
- Customer service by providing feedback and insight into car parts and services
- Use a 10-line answering system to transfer calls department wide
- Daily payment audits via Excel spreadsheet.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shoes Consultant, Stylist, Sales Consultant
Macy's Inc
El Paso, Texas
11.2018 - 02.2024
- Women's Shoe Consultant, Sales Associate and My Stylist in 3 States, Brea, CA., Burlington, New Hampshire and El Paso, TX.
- I provided an exceptional shopping experience, by demonstrating superior product knowledge, to the Women's Shoes clients
- Handling of all service experience with the appropriate level of speed and efficiency
- As a shoe fashion consultant, I made all clients the top priority upon arrival, throughout their visit and their departure
- Utilized all selling and informational tools available and introduced self-service learnings where necessary
- As a fashion shoe consultant, I determined customer needs based on personal features and other customer preference related factors
- Demonstrate knowledge of store products and services to build sales and minimize returns
- Suggested additional merchandise to complement customer selection
- Developed product knowledge by reading current vendor tags and pamphlets and attending training classes to communicate it to the customer
- Proficient in POS and MPOS systems including Search and
- Send, My Client and existing tablet apps
- Developed a clientele base with the goal of customers shopping only at with me at the Macy's shoe department in Brea
- Initiative-taking in assisting customers who were using devices to shop and compare, whether Macy's devices or their own
- Assisted customers in all aspects of service fulfillment (i.e., BOPS) with speed and efficiency
- Acknowledged customers in a friendly and helpful manner and greeted them when they entered the shoe and all other departments
- Managed returns courteously and professionally; suggested new merchandise so the customer would not leave the store empty-handed
- Offered to call other locations if merchandise was unavailable within store
- Offered to put purchases on customer's Macy's charge account toward the end of the shopping experience
- Offered opportunities to open a Macy's charge account, opening 3 to 5 charge accounts a week
- Reinforced customer selection and packaged merchandise with care
- As a sales representative, responsible for achieving sales goals and loyalty goals which I met and overachieved
- Made to be aware of current promotional events and sales to help achieve my sales goals
- Maintained good housekeeping and department recovery standards
- Adhered to Asset Protection and inventory control and compliance procedures
- Practiced regular, dependable attendance & punctuality.
Bridal Stylist
Boston Bridal Atelier
North Andover, Massachusetts
03.2023 - 08.2023
- Conducted thorough inventory management, maintaining sufficient stock levels of gowns, veils, and other bridal accessories.
- Developed targeted marketing campaigns to reach prospective clients in various age groups and demographics.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Organized successful trunk shows and fashion events to promote new collections, attracting potential clients.
- Direct customer sales, placing
special orders at the register - General duties include greeting customers upon arrival, answering phone calls, scheduling appointments,
responding to emails, following up with customers and vendors, updating customer records,
inventory management, and general store upkeep. - Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
- Cultivated a positive work environment among team members by fostering open communication channels about concerns or suggestions.
- Established strong relationships with vendors, negotiating favorable terms for product purchases and delivery timelines.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
- Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Maintained detailed records of customer interactions to provide timely follow-ups regarding upcoming appointments or fittings.
- Contributed positively towards store profitability managing budgets cost control measures effectively.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
Dance Instructor
Greater Lowell Family YMCA
Lowell, MA
07.2022 - 08.2023
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
- Planned and oversaw group, couples, and individual dance performances.
- Offered one-on-one instruction to students by appointment.
- Planned routines for recitals and performances.
- Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Adhered to studio guidelines and legal requirements.
- Established strong rapport among peers by actively participating in staff meetings and contributing valuable insights towards program development.
- Assisted with coordination and administration of complete dance program.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Motivated and encouraged students to practice dance routines to work toward set goals.
Action Photographer
MaxSold Inc.
Georgetown, MA
06.2022 - 08.2023
- Organize items into lots and identify them with stickers.
- Photograph and describe the items using the MaxSold app.
- Organize the flow of buyers in a safe and orderly manner.
- Ensure auction buyers receive the items they have won.
- Safeguard the seller’s home or business and their belongings at all times.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Developed strong relationships with clients through clear communication and professionalism.
Gymnastics Instructor
YMCA Of The North Shore
Haverhill, New Hampshire
05.2022 - 08.2023
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Enhanced students'' gymnastics skills by providing personalized instruction and feedback.
- Increased student retention in gymnastics programs by creating engaging lesson plans and maintaining a positive learning environment.
- Implemented creative warm-up routines that prepared students physically and mentally for challenging workouts while minimizing injury risk.
- Cultivated strong relationships with parents and guardians, fostering open communication regarding athlete progress and program updates.
- Promoted a safe training environment by enforcing gym rules and following proper equipment usage guidelines.
- Evaluated student progress regularly through assessments, adjusting teaching methods as needed for optimal results.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Continuously pursued professional development opportunities to stay current with best practices in gymnastics coaching, enhancing the overall quality of instruction.
- Maintained accurate records on student attendance, skill development, and achievements for reporting purposes.
- Adapted teaching strategies based on individual learner needs, ensuring comprehension of complex movements.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Assessed student progress and provided feedback to improve technique and performance.
Executive Director
Si, Se Puede! Inc
Lawrence, MA
08.2020 - 08.2023
- Led a non-profit organization to achieve the organization’s mission as defined by a Board of
- Directors
- Communicate effectively with the Board and provide all information necessary for the Board to make informed decisions
- Oversee and attract resources to ensure operations and staff are supported
- Hire, train, retain and develop competent and qualified staff to deliver educational and enriching programs
- Ensure fiscal integrity, including delivery of a proposed annual budget and monthly financial statements to the Board which accurately reflect the financial condition of the organization
- Responsible for fiscal management operating within the approved budget and ensure maximum resource allocation by maintaining a positive financial position, by being a purposeful leader to positively impact the lives of inner-city youth and their families living in low-income housing
- Participate in governance, directing operations, and overseeing strategic plans and programs like fundraising, marketing, and community outreach
- Manage memorandum of understanding (MOU), contracts, agreements, and other instruments made and entered into and on behalf of the organization, including working with staff to ensure that mission is fulfilled through programs, strategic planning, and community outreach
- Represent organization to external audiences and enhance the organization’s image by actively engaging in the community and collaborating with other professional, civic, and private organizations
- Strengthen and build community relationships and collaborations to create and deliver innovative programs.
Preschool Teacher, Assistant Preschool Teacher
Arborland Montessori Children's Academy
Fullerton, California
07.2019 - 03.2020
- During the day, and After School Lead Preschool Teacher, for young children aged 3-6 years old
- My teaching methodology is academically based and structured to implement the Maria Montessori methodology of teaching
- As a Childcare After
- School Lead Teacher, my responsibilities are to implement lesson plans for indoor/outdoor activities, and develop lessons plans for the day, week, and month, for each season and holiday.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Conducted early literacy and math activities, laying foundation for future academic success.
- Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
- Promoted physical health through organized outdoor play and activities, supporting overall well-being.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Developed diverse curriculum to cater to different learning styles, improving educational outcomes.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Supported students in developing self-esteem and self-confidence.
- Created safe and nurturing learning environment for preschoolers.
- Helped new preschool children get used to classes by giving one-on-one support.
Head Cheerleading Coach
Youth Policy Institution
Los Angeles, California
08.2017 - 08.2018
- Enhanced team performance by implementing structured training sessions and personalized coaching techniques.
- Collaborated with school administration to promote a positive image of the cheerleading program within the community.
- Organized fundraising events to support the cheerleading program''s financial needs, such as uniforms and competition fees.
- Developed and executed captivating routines for various sporting events, pep rallies, and competitions.
- Maintained detailed records of athlete progress, attendance, injuries, and other pertinent information for administrative purposes.
- Maintained high standards of sportsmanship by modeling exemplary behavior both on and off the field.
- Established effective communication channels among coaches, athletes, parents, and school staff to maintain transparency within the program.
- Evaluated individual athlete performance regularly to provide targeted feedback for improvement in skills and technique.
- Ensured compliance with safety guidelines set forth by state athletic associations when planning stunts, pyramids, or tumbling passes during performances or competitions.
- Facilitated team bonding activities that promoted unity among squad members during practices, games, and other events.
- Conducted regular team meetings to discuss goals, expectations, and upcoming events on the cheerleading calendar.
- Continued personal and professional development by attending coaching clinics, conferences, or workshops to stay current with industry trends and best practices.
- Cultivated strong relationships with other school teams by regularly attending their games/events in support of our student athletes.
- Encouraged academic success among team members by setting clear expectations regarding GPA requirements for participation in the program.
- Coordinated travel arrangements for out-of-town competitions, ensuring a seamless experience for athletes and their families.
- Implemented injury prevention strategies by incorporating proper stretching techniques and strength conditioning exercises into practice sessions.
- Prepared athletes for special competitions and tournaments.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Classroom Leader - Dance Teacher
REACH After School Program
Pico Rivera, California
12.2017 - 07.2018
- As a Classroom Leader for the Reach program for the El Rancho Unified School District, I am primarily a role model by being appropriate with my words and actions and by treating learners as well as parents with utmost respect
- Provide a physical and emotional safe environment, where learners feel comfortable being themselves
- Provide exciting and enriching activities that meet learners’ needs and interests
- Designed a daily schedule that accommodates my learner’s needs for consistency and freedom
- Plan activities that appeal to various needs and interests by being flexible.
- Developed strong relationships with students, fostering a positive classroom environment that promoted academic success.
- Managed diverse classrooms, addressing the needs of students from various backgrounds and skill levels.
- Created and developed lesson plans to meet students' academic needs.
- Incorporated real-world examples into lessons, helping students connect abstract theories to practical applications.
- Provided constructive feedback on student work, assisting them in identifying areas for improvement and developing their critical thinking skills.
- Organized field trips and guest speakers to supplement classroom instruction, exposing students to new ideas and experiences related to course content.
Legal Processing Specialist
Superior Court of California County of Orange
Santa Ana, California
07.2007 - 07.2015
- • December 2013 to July 2015 - Fullerton Justice Center o Records and Exhibits Management, Electronic Criminal Environment (ECE) Imaging Department - In my final position in the Records and Exhibits Management (REM), Electronic Criminal Environment (ECE) team, my duties are to prepare retrospective and prospective case files from a list on the Vision Management Report list, that are pulled by the ECE team. I then input indexes to generate a barcode for each document in a case file. Then I image the documents with assigned barcodes into DATACAP by way of scanner, after I image a case file, I verify in DATACAP to make sure each document, along with its assigned barcode sheet, has been imaged correctly. After documents have been scanned and verified, the documents, along with their corresponding barcode, are checked for image, correct indexes i.e., name, etc. Make sure all pages are accounted for, image quality is acceptable, appropriate security code is assigned to document by way of quality control, which is the final stage before case files are stored and eventually destroyed.
- • November 2011 to December 2013 – Central Justice Center Criminal Department, Case processing Calendar Unit - In the Case Calendar Unit, I prepare an average of 80 to 250 cases a day, for various criminal courtrooms and one traffic courtroom. Pull misdemeanor and felony cases when requested or calendared for an arraignment or hearing. Print the corresponding minutes and CIS sheets for each case. Do case record checks to see if there are any open cases, so that I can pack any open cases together for future arraignments.
- • August 2011 to December 2012 - Center Central Jail 1 Criminal Department, Relief Clerk - As a part time Relief Clerk at CJ1, I conducted Case Record Checks, so that I can package the cases together for future arraignments. As well as print the corresponding minutes and CIS sheets for each case to prepare in advance for the Judicial Officer and Court Clerk.
- • October 2009 to November 2011- Central Justice Center Traffic Department, Counter Clerk - As a Counter Clerk, I served an average of 50 to 60 court users a day, from defendants to private attorneys and various law enforcement agencies. Calendared cases for court, filed legal documents and provided excellent customer service by interpreting court procedures and accurately reading court minutes to answer defendants’ questions in English and in Spanish. Processed credit card payments for authorization approval and applying monies to cases. Processed not guilty pleas and scheduled court trial dates, granting extensions, and provided traffic school instructions. I also processed proofs of traffic school completion certificates daily by entering the information into Vision case Management system.
- • January 2008 to October 2009 - Central Justice Center Traffic Department, Correspondence Desk - Duties for the correspondence desk assignment I maintained an above standard level of performance by processing a weekly average of one hundred – 120 pieces of correspondence. Assigned to update Traffic assignment board daily. Maintained and delivered between 180 to 200 cases to three to five courtrooms daily. When I worked at the night court, my responsibility was to keep count of cases calendared for each Department conducting night court. Processed and maintained traffic Appeal, as well as responsible for compiling monthly statistics and inputting the numbers into an Excel Spreadsheet.
- • July 6, 2007, to March 10, 2008 - Central Justice Center Traffic Department, Dispatch Unit - Received calls from the public, Courtroom, private attorneys and various law enforcement agencies, processing 80 to 90 calls a day. Transactions consisted of processing credit card payments for authorization approval and applying monies to case files. Processing not guilty pleas and scheduling court trial dates, granting extensions, and preparing 20-25 outgoing traffic school notices for mailing by assembling payment receipts and school instructions was to also process traffic school certificates; I processed 3035 proofs of traffic school completion certificates weekly by entering the information into Vision case Management system.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Collaborated with cross-functional teams to address complex issues and develop solutions that improved overall operations.
- Utilized advanced problem-solving skills to identify and correct discrepancies within processed documents, enhancing overall data integrity.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Enhanced processing efficiency by optimizing workflows and implementing new software tools.
- Streamlined data entry processes for increased accuracy and reduced errors in documentation.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Reduced processing time with the application of automated systems, resulting in faster turnaround times for clients.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Served as a mentor to junior team members, providing guidance and support for their professional growth and development.
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Supported continuous improvement initiatives by proactively identifying areas for process enhancements and recommending changes.
- Took ownership of special projects, coordinating resources and timelines to ensure successful completion within specified parameters.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Monitored data entry processes and worked to improve efficiency and performance.
- Verified accuracy of data before transcribing.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Identified data errors and discrepancies and implemented swift corrections.
- Sorted and processed incoming reports before putting data into processing software.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Applied data validation procedures to support and enforce data integrity.
- Located and corrected data entry errors and reported to management.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Assisted with development of data entry procedures to streamline data processing.
- Employed SQL to query databases and retrieve data.
- Generated detailed reports from collected data to inform stakeholders.
Associate Teacher
CHARO Child Development Center
Whittier, California
10.2003 - 05.2005
- Dedicated to enthusiastic and dynamic teaching as a means of creating and nurturing a lifelong love of knowledge in children
- Plan and instruct each subject area using a wide variety of teaching aids, motivational and implementation strategies to engage students in active learning
- Incorporate learning modality principles into classroom and individual instruction
- Develop and conduct inter-grade activities
- Implement technological approaches to subject material
- Research educational resources on the Internet.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced student comprehension by utilizing various teaching methods and strategies tailored to individual learning styles.
- Encouraged creativity and self-expression among students through various art projects and writing assignments, inspiring confidence in their abilities.
- Implemented differentiated instruction techniques, accommodating the unique needs of each learner and promoting academic growth.
- Built and maintained productive relationships between students, teachers and parents.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Completed documentation on individual children and teachers for recordkeeping.
- Collaborated effectively with colleagues to develop interdisciplinary units and share best practices for classroom management.
- Reviewed facility environment, removed concerns and optimized for children's safety.
- Achieved higher levels of student participation with interactive teaching methods and engaging materials.
- Adopted technological advancements that engaged and empowered children.
- Served as a mentor for new teachers, offering guidance on lesson planning, classroom management techniques, and parent communication strategies.
- Provided open and loving environment where children direct learning process.
- Implemented behavior management strategies effectively reducing disruptions during instructional time while promoting a positive learning atmosphere.
- Strengthened communication skills among students through structured group activities and peer review sessions.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Administered assessments for each child and tracked results.
- Maintained accurate records of student performance data, using assessment results to inform future instruction and guide goal-setting conversations with parents.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Managed diverse classrooms by adapting teaching methods to accommodate various learning abilities and styles.
- Developed strong rapport with each child individually, ensuring their emotional well-being within the preschool setting while fostering an inclusive community.
Production Manager Assistant
FORTUNE CASUALS, LLC
Los Angeles, California
12.2003 - 06.2004
- Created instructions for packing merchandise on a Microsoft Excel spreadsheet
- Input data for value letters and cost sheets using BLUE CHERRY software
- Prepared Invoices from packing list sent from warehouse for trim and cutwork to be declared in Mexico sent to be sewn and screened
- Facilitated performance of executive managers and employees by expertly anticipating and attending office and management tasks
- Maintained departmental information by reorganizing the department’s filing system to facilitate document retrieval and minimize time searching
- Established and maintained excellent working relationships with contractors and employees, trained new hires on computer programs utilized, and provided strong people skills in English and Spanish.
First Assistant Manager
Fredericks of Hollywood
Los Angeles, California
11.2000 - 09.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Key holder
- Trained new employees in computer software
- Access to store Safe
- Daily Bank
- Deposits
- Customer service by consultation
- Cash handling
- Open and close the cash register, audit, and balance cash register
- Calculate daily and yearly sales figures
- Meet individual and team goals
- Inventory
- Stock and steam apparel
- Supervised and delegated work to seven employees
- Merchandise sales floor
- Gathered and prioritized information from buying offices for item set up and maintenance
- Entered and maintained merchandising data including style attributes, pricing, and units within company systems via Excel uploads and manual entries
- Managed visual merchandising for the entire selling floor
- Collaborated with various cross-functional teams to provide customers with the best customer experience
- Developed and implemented departmental and store-wide visual merchandising programs and departmental floor moves to engage the customer
- Collaborated with the store and department managers to successfully implement seasonal presentations; established and coordinated promotional calendars
- Maintain mannequins, forms, and presentations per new concept plans, trends, and targeted demographics; retained grid fixtures and modified accent lighting as necessary; created and executed comprehensive window presentations
- Directed and trained departments on basic merchandising standards, floor sets, and wall- scaping guidelines
- Conducted daily walk through of the entire store to identify necessary tasks and maintain presentations; preserved the cleanliness, safety, and organization of the work area
- Reviewed and fixed inventory discrepancies during the receiving process and getting those styles into system to scan in units.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Administrative Supervisor
Mexileon Shoes, Inc
Santa Fe Springs, California
03.2000 - 11.2001
- General office and clerical duties consisting of data entry, receptionist, daily bank deposits, cash handling
- Pulled, prepared, and mailed inventory to clients overseas
- Pulled and prepared stock for daily in-house customers
- Provided exceptional customer service
- Utilized strong people skills in English and Spanish
- Managed the World Shoe Association (WSA)
- Trade Show 2001 in Las Vegas
- Gathered and prioritized information from buying offices for item set up and maintenance
- Entered and maintained merchandising data including style attributes, pricing, and units within company systems via Excel uploads and manual entries
- Researched Universal Product Codes information, for vendors and brands
- Managed visual merchandising for the entire selling floor
- Collaborated with various cross-functional teams to provide customers with the best customer experience
- Developed and implemented departmental and storewide visual merchandising programs and departmental floor moves to engage the customer
- Collaborated with the store and department managers to successfully implement seasonal presentations; established and coordinated promotional calendars
- Maintain mannequins, forms, and presentations per new concept plans, trends, and targeted demographics; retained grid fixtures and modified accent lighting as necessary; created and executed comprehensive window presentations
- Directed and trained departments on basic merchandising standards, floor sets, and wall-scaping guidelines
- Participated in various meetings and training sessions with corporate visual e-mail communications team; ordered and managed visual properties aligned with the company's standards and guidelines
- Conducted daily walk through of the entire store to identify necessary tasks and maintain presentations; preserved the cleanliness, safety, and organization of the work area
- Partnered with Merchants, Purchase Order and Fulfillment
- Center teams to ensure all aspects of an item are set up correctly
- Created Purchase Orders, reformatted them into an upload sheet, and uploaded the style information into system for every order (style #, style name, color, size, business classification, UPCs, pricing)
- Reviewed and fixed inventory discrepancies during the receiving process and getting those styles into system to scan in units
- Identified and communicated purchase order discrepancies with the Merchant, Planning and Production teams to ensure accurate information is being provided.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
- Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Coordinated schedules and travel arrangements for executives, ensuring timely attendance at meetings and events.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
Education
Bachelor of Science - Educational Leadership And Management
University of Texas El Paso
El Paso, TX 01.2025 - Current
Non-Profit Management and Grant Writing - Nonprofit Management
Northern Essex Community College
Haverhill, MA 03.2021 - 01.2022
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH 01.2020 - 05.2021
Associate of Arts - Dance
Rio Hondo College
Whittier, CA 06.2013 - 05.2015
AS - Child Development
Rio Hondo College
Whittier, CA 01.2003 - 05.2005
Skills
Dynamics 365
Construct Connect Insight CMD
Dodge Pipeline Kronos
Webtrac
Rectrac
PayMaple
Dealertrack
iSolve
Empower Investment
Enterprise Bank business account management
QuickBooks online
ZOOM
Google Meets
Expert in all Office 365 applications
Microsoft Edge
Microsoft Teams
Windows 10
Adobe CC
Adobe Lightroom
PhotoshopCS6
Snap Fashion
Photoshop for Gerber PDS
ARTWORKS
TUKATECH
VISION
Visual merchandising
Social media engagement
Attention to detail
Excellent written and verbal communication
POS software
Mentoring
Activity planning
Advocacy
Creativity and innovation
Diversity inclusion
Curriculum development
Learning management systems
Business administration
Community outreach
Workshop coordination
Program design
Fundraising
Program evaluation
Class preparation
Workshop teaching
Lecturing skills
Trainer coaching
Lesson writing
Leadership training
Training facilitation
Presentation
Materials preparation
Certification
Child-Care Director's Certificate, Texas Health and Human Services Commission ChildCare Licensing Division, 12/2023, Present
Accomplishments
Executive level Social Work and educator for more than 15 years supporting and advocating for the youth and adolescents from diverse cultural and socioeconomic backgrounds, in the non-profit sector and unified school system. Brought in a fiscal school year budget of $190,000 a year through grant funding, to successfully run an educational afterschool program. In July 2023, I received a $350,000 grant from The Cummings Foundation to help with the educational, housing, food, and overall social emotional needs of a low-income community I served. in 2022 I received a grant for $20,000 from the Department of Conservation and Recreation to take my adolescent learners to Washington DC for one week. Through my efforts, I successfully hosted various meet and greet functions for my students with local politicians like Boston's former Governor Charlie Baker. I successfully was able to have my younger learners visit the Massachusetts State House with VIP access to all the executive suits in the State House. These are a few of the foundations I received monies from and a few of my accomplishments. I have dedicated my life to the education, success, and wellness of the youth, adolescents, and their families within any community I establish myself in. In 1993, I volunteered for health and wellness, educational and after school programs in Southern California, and then in Sarasota, Florida from 1997 to 1999.
Interests
Fine Art
Educating
Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bachelor of Science - Educational Leadership And Management
University of Texas El Paso
01.2025 - Current
Training Facilitator
Capital Bridge
05.2024 - 09.2024
Remote Sales Assistant / Opportunities Follow-up
Okeefe’s Inc
05.2024 - Current
Educational Program Director
YWCA Paseo del Norte
12.2023 - 05.2024
Service Department Cashier
Casa Buick GMC
08.2023 - 02.2024
Bridal Stylist
Boston Bridal Atelier
03.2023 - 08.2023
Dance Instructor
Greater Lowell Family YMCA
07.2022 - 08.2023
Action Photographer
MaxSold Inc.
06.2022 - 08.2023
Gymnastics Instructor
YMCA Of The North Shore
05.2022 - 08.2023
Non-Profit Management and Grant Writing - Nonprofit Management
Northern Essex Community College
03.2021 - 01.2022
Executive Director
Si, Se Puede! Inc
08.2020 - 08.2023
Bachelor of Science - Business Management
Southern New Hampshire University
01.2020 - 05.2021
Preschool Teacher, Assistant Preschool Teacher
Arborland Montessori Children's Academy
07.2019 - 03.2020
Shoes Consultant, Stylist, Sales Consultant
Macy's Inc
11.2018 - 02.2024
Classroom Leader - Dance Teacher
REACH After School Program
12.2017 - 07.2018
Head Cheerleading Coach
Youth Policy Institution
08.2017 - 08.2018
Associate of Arts - Dance
Rio Hondo College
06.2013 - 05.2015
Legal Processing Specialist
Superior Court of California County of Orange
07.2007 - 07.2015
Production Manager Assistant
FORTUNE CASUALS, LLC
12.2003 - 06.2004
Associate Teacher
CHARO Child Development Center
10.2003 - 05.2005
AS - Child Development
Rio Hondo College
01.2003 - 05.2005
First Assistant Manager
Fredericks of Hollywood
11.2000 - 09.2002
Administrative Supervisor
Mexileon Shoes, Inc
03.2000 - 11.2001