Clarissa Perez

• Contacted new and existing customers to outline benefits of products.
• Monitored customer order process and addressed customer issues.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Fostered relationships with customers to expand customer base and retain business.
• Gave customers quotes based on potential sales.
• Built and deepened relationships with account representatives to support long-term company objectives.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Gathered and sorted data for inclusion in reports and files.
• Regularly updated customer service database to reflect new information including address changes and contact details.
• Researched issues in company's computer system regarding shipments, product damage and incorrect product amounts.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Created and implemented store displays, promoting sales and growth.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Executed record filing systems to improve document management and organization.
• Checked stock to determine inventory levels and maintain office supply products.
• Used CRM database to track referral and appointment data.
• Collected payments and provided accurate change.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Stayed up to date on company products and services to support sales objectives.

• Managed accounts receivable and payables processes, including invoicing, payments, and collections.
• Developed strong relationships with customers to ensure timely payment of outstanding balances.
• Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
• Prepared monthly financial reports for management review and analysis.
• Researched and resolved customer inquiries regarding account status and payment issues.
• Reconciled bank statements on a regular basis.
• Monitored cash flow position on a daily basis and provided timely updates to management.
• Maintained accurate records of all transactions relating to accounts receivable and payable activities.
• Verified vendor invoices against purchase orders prior to processing payments.
• Processed vendor payments accurately and efficiently.
• Generated weekly aging reports for management review.
• Performed month-end closing tasks such as reconciling subledger accounts.
• Provided support for Accounts Payable and Receivable staff when needed.
• Received and recorded cash, checks and transfers.

As a teller I would start my day off by getting my drawer from the vault.

I would then log in to my computer and made sure all of our supplies was stocked so we could work efficiently through out the day.

After opening, I would check all my emails and do any previous day requests before taking care of the new requests to make sure every customer was taken care of.

I always made sure I counted the money back to every customer doing a cash transaction to avoid any mistakes and made sure they left with a smile.

I did transactions like wires, transfers, cashiers checks and deposits as well as withdrawals.

I was a manger for 8 years , my responsibilities included:

• Opening and closing the store
• Training all new hires on how to use a cash drawer and developing them into our culture
• I managed about 15 associates per shift, I give breaks and make sure every associate is clocking in and out on time
• I was in charge of making sure my team is delivering nothing but the highest quality possible, while also maintaining a spotless and sparkling environment for our customers
• Customer service is huge, so I make sure every associate understands that the customer is our most important asset and that every customer leaves with a smile on their face and a great experience
• I was charge of doing the training schedule for all of my associates(45), to ensure training is a continual thing and nobody feels stagnant
• I ran meetings where we speak about how to improve our customers experience and receive feedback from our associates to implement better systems
• I was in charge of receiving and sending emails, as well as using the voicemail system to communicate effectively with my shift team and our divisional managers