Clarissa Pinales
Houston,TX
Summary
Dedicated and engaging Account Manager bringing 7 years of promoting dynamic client management, issue resolution, and relationship-building skills. I am dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
9
9
years of professional experience
Work History
Account Manager
Zters
Houston, TX
10.2021 - Current
- Completed sales order tickets and processed client-requested transactions.
- Developed excellent rapport with custom builders to expand growth opportunities.
- Maintained accurate records of all transactions, including account information, client documents.
- Monitored dispatched loads to resolve problems and maintain on-time deliveries.
- Scheduling and Searching for pricing for customers in need of Temporary Site services
Office Manager
Worldlink Supply INC
Houston , TX
06.2016 - 04.2020
- Managed, scheduled and coordinated office functions and activities for employees.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Used judgment and initiative in handling confidential matters and requests.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Call Center Representative
Alorica
Houston , TX
03.2015 - 06.2016
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Assisted customers with setting up medication refills and scheduling deliveries.
- Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers.
- Updated databases with new and modified customer data.
- Consulted with customers to resolve service and billing issues.
- Verified insurance coverage for prescriptions prior to filling them.
- Handled incoming calls from customers inquiring about products, services and orders.
- Updated customer accounts, addresses and contact information within call management databases.
- Utilized problem solving skills to resolve complex customer inquiries quickly and efficiently.
Education
High School Diploma -
Aldine Sr Aldine Sr. Highschool
Houston, TX05-2014
Some College (No Degree) - Medical Assisting
Lonestar College
Kingwood, TXSkills
- Customer Service
- Critical Thinking
- Client Relations
- Microsoft Office
- Product and Service Sales
- Handling Escalations
- Call Monitoring
- Training and Mentoring
- Data Entry
- Quality Assurance
- Technical Support
- Proficient in Excell
- Excellent Time Management Skills
- Work Prioritization
- Sales Support
- Payment Processing
- Inbound and Outbound Calling
References
References available upon request.
Timeline
Account Manager
Zters
10.2021 - Current
Office Manager
Worldlink Supply INC
06.2016 - 04.2020
Call Center Representative
Alorica
03.2015 - 06.2016
High School Diploma -
Aldine Sr Aldine Sr. Highschool
Some College (No Degree) - Medical Assisting
Lonestar College
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