Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Clarissa Puryear

Douglasville,Georgia

Summary

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution

Overview

17
17
years of professional experience

Work History

Boutique Owner

Pursonalites
05.2020 - 01.2024
  • Audited internal data and processes to identify and manage initiatives, improving business performance
  • Worked with internal teams to understand business needs and changing strategies.
  • Oversaw daily operations of the boutique, including staffing, customer service, financials, and marketing initiatives.
  • Maintained excellent visual merchandising standards throughout the store to maximize sales potential.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Administrative Assistant

Lutheran Services of Florida
06.2018 - 05.2020
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Outgoing sales calls

PCF
Pensacola, Florida
03.2007 - 03.2017
  • Assisted customers with billing inquiries and payment processing, achieving a 20% reduction in billing-related escalations
  • Provided exceptional customer service by handling 50+ customer inquiries daily through phone, email, and live chat, achieving a 95% customer satisfaction rate
  • Processed customer orders, returns, and exchanges efficiently, maintaining a 98% accuracy rate in transaction processing
  • Maintained detailed records of customer interactions in CRM systems, ensuring data accuracy and enabling seamless follow-up
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Resolved customer complaints professionally in a timely manner.

Education

Medical Coding Diploma -

Ultimate Medical Academy
05.2016

Skills

  • HIPAA Compliance knowledge
  • Documentation & reporting
  • Analytical Skills
  • Medical coding
  • Insurance verification
  • Efficient and detail oriented
  • Call Documentation
  • Order and Refund Processing
  • Data Entry
  • Conflict resolution
  • CRM
  • Policy interpretation
  • Verbal and written communication

Personal Information

Title: Customer Support Specialist

Timeline

Boutique Owner

Pursonalites
05.2020 - 01.2024

Administrative Assistant

Lutheran Services of Florida
06.2018 - 05.2020

Outgoing sales calls

PCF
03.2007 - 03.2017

Medical Coding Diploma -

Ultimate Medical Academy

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Clarissa Puryear