Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Clarissa Quiroga

Dallas,TX

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

RideShare Carz
Garland, TX
02.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Set up and activated customer accounts.
  • Supported sales team members to drive growth and development.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Collected deposits or payments and arranged for billing.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Developed strong customer relationships to encourage repeat business.
  • Leveraged microsoft skills to input and compile data gathered from various sources.
  • Planned and completed group projects, working smoothly with others.
  • Consulted with customers to resolve service and billing issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.

Front Desk Receptionist

Dallas Dodge Chrysler Jeep Ram
Dallas, TX
10.2021 - 02.2023
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Leveraged excel and adobe skills to input and compile data gathered from various sources.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted customers warmly and made them feel welcome.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Supervisor

Macy's
Dallas, TX
01.2022 - 05.2022
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Maintained positive working relationship with fellow staff and management.

Education

Barber Certificate of Completion -

Texas Barber College And Hairstyling School - Houston
Dallas, TX
06-2021

High School Diploma -

Skyline High School
Dallas, TX
08-2019

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Information Security
  • Appointment Scheduling
  • Paperwork Processing
  • Microsoft Excel
  • Positive and Professional
  • Filing
  • Conflict Resolution
  • Payment Processing
  • De-Escalation Techniques
  • Microsoft Outlook
  • Active Listening
  • Spreadsheets
  • Critical Thinking
  • Coordination
  • Dispute Resolution
  • Customer Consulting
  • Staff Training
  • Courteous Demeanor
  • Customer Service
  • Typing Proficiency
  • Credit Card Payment Processing
  • Account Management
  • Calendaring
  • Complaint Handling
  • Customer Relations

Languages

Spanish
Limited

Timeline

Customer Service Representative

RideShare Carz
02.2023 - Current

Supervisor

Macy's
01.2022 - 05.2022

Front Desk Receptionist

Dallas Dodge Chrysler Jeep Ram
10.2021 - 02.2023

Barber Certificate of Completion -

Texas Barber College And Hairstyling School - Houston

High School Diploma -

Skyline High School

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Clarissa Quiroga