Detail-oriented Assistant Manager offers more than 20 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Hi, I’m
Clarissa Ramseur
Philadelphia,PA
Summary
Overview
2
years of professional experience
1
Certificate
Work History
MSU, New York, NY
Assistant Manager
01.2023 - 10.2023
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
PetroChoice, King of Prussia, PA
Customer Service Officer
02.2022 - 01.2023
Job overview
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Conducted quality assurance reviews of fellow colleagues' work performance.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Digital Marketing Online Online
Associate of Science from Digital Marketing
08.2022
University Overview
Pierce College Philadelphia, PA
Associate of Science from Business Administration
06.1992
University Overview
Skills
- Cost Reduction
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Complex Problem-Solving
- Patient-Focused Care
- Quality Assurance
- Account Management
- Call Documentation
- Recruiting and interviewing
- Project Management
- Staff supervision
- Business administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified, Digital Markeing,Google 2022
- Certified,Digital Marketing,Facebook 2022
- Certified,Customer Service Linkedin, Petro Choice 2023
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Assistant Manager
MSU
01.2023 - 10.2023
Customer Service Officer
PetroChoice
02.2022 - 01.2023
Digital Marketing Online
Associate of Science from Digital Marketing
Pierce College
Associate of Science from Business Administration
- Certified, Digital Markeing,Google 2022
- Certified,Digital Marketing,Facebook 2022
- Certified,Customer Service Linkedin, Petro Choice 2023
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