CLARISSA RIVERA
Houston
Summary
Well-qualified Multifamily Specialist with a consistent record of success comprising more than 8 years. Dedicated to improving operations and increasing occupancy and budgeting goals. Highly proficient in multifamily markets, relations, and laws. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
Wood Residential
08.2023 - Current
- 354 Units, Class A, Lease up
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in on-time payments and no delinquencies.
- Organized marketing events to foster relationships among local vendors and employers.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Kept leasing records accurate, detailed and fully compliant with reporting requirements to company requirements.
- Created, coordinated and engaged in marketing campaigns.
- Evaluated prospective tenants'' creditworthiness by reviewing financial documents and coordinating background checks to minimize risk exposure.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Communicated best practices among on-site personnel to align efforts and goals.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Property Manager
Wood Residential
03.2022 - 04.2023
- Third party ownership, value add property
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Submitted monthly variance and delinquency reports to ownership and corporate leadership
- Conducted site tours, effectively sold to prospects, and leased apartments while adhering to company practices, COVID mandates, and federal Fair Housing requirements during all phases of the leasing cycle
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Planned and executed resident events.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Assistant Manager
Wood Residential
11.2020 - 03.2022
- 338 Units, Class A, Lease up
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Increased occupancy from 2.95% to 93% within 13 months during COVID.
- Conducted site tours, effectively sold to prospects, and leased apartments while adhering to company practices, COVID mandates, and federal Fair Housing requirements during all phases of the leasing cycle
- Reviewed leasing files for approval
- Planned and executed resident events
- Helped ensure high resident satisfaction and retention
- Renewed lease contracts
- Highly knowledgeable with company policies and SOP
- Completed market surveys, rent collections, and assists with property reporting
- Chosen to participate in the Wood Mentor Program to mentor and train new company employees.
Senior Leasing Agent
Pinnacle Property Management
03.2020 - 11.2020
- 415 Class A Community
- Compiled and audited files and resident correspondence.
- Greeted prospects, showed apartments, and prepared leases while following Fair Housing guidelines.
- Ensured timely processing of documents by prioritizing tasks based on deadlines.
- Managed move out deposits and rent collection while Assistant Property Director was unavailable.
- Collaborated with team members to resolve any discrepancies or issues in filed documents.
- Assisted with document scanning and imaging projects to support accurate file back-up and transition to electronic files.
- Conducted thorough market surveys to determine rental pricing and maintain occupancy.
- Reviewed lease applications with Property Manager to increase occupancy.
- Inspected market-ready apartments and models and conducted move ins.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Professional
Pinnacle Property Management
08.2018 - 07.2019
- Provided exceptional customer service when showing the property to prospects, leading to a leasing increase helping the property reach stabilization in 9 months.
- Used Yardi and CRM to keep record of guest cards and rental applications.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Scheduled maintenance and housekeeping to complete needed work on vacant and occupied units.
- Maintained a high resident satisfaction rating by providing excellent customer service to prospects and by resolving conflicts between tenants regarding noise, encroachments, and parking.
- Handled corporate applications and leases.
- Delinquency kept at 1% or below-property sold to new management in 2019 in a quick 90-day buy-out.
- During the sale process, I assisted with file management, due diligence, file and unit inspections.
Leasing Professional
Wood Residential
10.2016 - 08.2018
- 112 Units, Stabilized Property, Class A Mid-rise.
- Registered prospects in Yardi to update correspondence and notes.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Provided personalized tours of available units, showcasing unit features and amenities tailored to each prospect's needs.
- Monitored property appearance regularly, working with the team to address issues promptly.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Inspected units before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments, and move in fees, always properly recording, and processing money.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Organized and hosted community events for residents.
Education
Bachelor of Science in Criminal Justice -
Sam Houston State University
Huntsville, TXAssociate of Arts And Sciences -
Houston Community College
Houston, TXHigh School Diploma -
St. Pius X High School
Houston, TXSkills
- Financial budgeting and reporting
- Tenant and eviction laws
- Property tours and inspections
- Fair housing regulations knowledge
- Resident relations
- Market Trends
- Reporting and Correspondence
- Lease oversight
- Application management
- Leasing Terms and Specifications
- Training and mentoring
- Experienced with Leasing Software such as Yardi, CRM, ONSITE, AIRM, Excel, Outlook, Canva, and social media networks
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Community Manager
Wood Residential
08.2023 - Current
Property Manager
Wood Residential
03.2022 - 04.2023
Assistant Manager
Wood Residential
11.2020 - 03.2022
Senior Leasing Agent
Pinnacle Property Management
03.2020 - 11.2020
Leasing Professional
Pinnacle Property Management
08.2018 - 07.2019
Leasing Professional
Wood Residential
10.2016 - 08.2018
Bachelor of Science in Criminal Justice -
Sam Houston State University
Associate of Arts And Sciences -
Houston Community College
High School Diploma -
St. Pius X High School
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