Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
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CLARISSA RIVERA

National City,CA

Summary

Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Clerk

SOUTHERN CALIFORNIA TRUCK STOP
National City, CA
09.2020 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Performed data entry tasks to update customer accounts records.
  • Utilized computer software programs to create reports, labels, forms.
  • Answered customer inquiries via phone and email.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Organized and maintained filing systems for confidential documents.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Entered data into computer systems accurately and efficiently.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Completed and mailed contracts, invoices or checks.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Delivered messages and ran errands.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered telephones, directed calls, and took messages.

Cashier

Wings N Things Restaurant
National City, CA
11.2017 - 09.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Elderly Caregiver

PLAZA VILLAGE SENIOR LIVING
National City, CA
05.2020 - 01.2021
  • Encouraged social interaction between clients and their families.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Responded quickly in emergency situations in a calm manner.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.

Education

High School Diploma -

Sweetwater High School
National City, CA
06-2019

Skills

  • Cash Management
  • File Maintenance
  • Information Security
  • Verbal and writing communication
  • Customer Satisfaction
  • Handling payments
  • bilingual

Languages

Spanish
Professional
English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceFlexible work hoursPaid sick leavePaid time offCareer advancementWork from home optionHealthcare benefits

Timeline

Clerk

SOUTHERN CALIFORNIA TRUCK STOP
09.2020 - Current

Elderly Caregiver

PLAZA VILLAGE SENIOR LIVING
05.2020 - 01.2021

Cashier

Wings N Things Restaurant
11.2017 - 09.2023

High School Diploma -

Sweetwater High School

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CLARISSA RIVERA