Clarissa Rodriguez
Pontiac
Summary
Dynamic Operations and Service Manager with a proven track record at Premier Services, enhancing operational efficiency through data analysis and innovative menu planning. Skilled in food safety regulations and daliy work operations and fostering excellent communication skills, I successfully implemented training programs that improved staff performance and reduced waste.
Successful at keeping daily operations running smoothly. Bringing expertise in safety, good communication skills, and an adaptable approach to solving routine and complex issues.
Overview
2026
2026
years of professional experience
Work History
Dietary Services Manager
Premier Services
- Utilized data analysis techniques to identify areas of improvement within the department''s operations, leading to increased efficiency across all functions.
- Collaborated with healthcare professionals to design patient-specific nutritional plans, contributing to improved health outcomes.
- Implemented portion control measures to reduce waste while maintaining proper nutrition levels for patients.
- Streamlined purchasing procedures, resulting in significant cost savings without compromising ingredient quality.
- Successfully managed dietary restrictions for patients with allergies or sensitivities, ensuring their safety during meal times.
- Developed and implemented comprehensive training programs for new hires, ensuring consistency in service quality.
- Optimized kitchen workflow by strategically assigning tasks based on employee strengths and abilities.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement.
- Maintained a safe and sanitary work environment by enforcing strict cleanliness standards throughout the facility.
- Managed inventory effectively, reducing food waste and cutting costs without sacrificing meal quality or variety.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Account Manager
Universal Contracting Services
01.2025 - 03.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Account Manager
Universal Contracting Services
08.2024 - 02.2025
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Manager of Operations
Universal Contracting Services
08.2024 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Head of Housekeeping Services
Pontiac General Hospital/Premier Services
09.2017 - 08.2024
- Open communication and dedication to work duties.
- Implemented quality control measures.
- Developed comprehensive training to staff members to help Maintain a safe working environment
- Collaborated with other department teams to address issues or repairs in a timely manner and build positive relationships.
- Oversaw hiring process for new housekeeping staff members.
- Increased employee performance through effective supervision and training and evaluations.
- Assigned housekeeping staff to specific shifts and task. Coordinated special projects.
- Completed schedules, shift reports, and other business documentation.
- Maintained required records of work hours, budgets and payrolls. Developed and maintained comprehensive inventory system to track equipment and supplies.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Skills
- Food Safety Regulations
- Sanitation protocols
- Meal Preparation
- Health Promotion
- Food presentation
- Facility Management
- Waste Reduction
- Menu Planning
- Recordkeeping skills
- Inventory Management
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of directors in the development of ACHC Accreditation
- Hand a huge hand in the creation and implementation of new policy creation and policy changes.
- Supervised team of up to 20+ staff members.
- Succesful with contract operations and facilities management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Universal Contracting Services
01.2025 - 03.2025
Account Manager
Universal Contracting Services
08.2024 - 02.2025
Manager of Operations
Universal Contracting Services
08.2024 - 01.2025
Head of Housekeeping Services
Pontiac General Hospital/Premier Services
09.2017 - 08.2024
Dietary Services Manager
Premier Services
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