Clarissa Rodriguez
Edinburg,Texas
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations to the best of my ability. A Confident and team-oriented employee with a range of knowledge in all fields of working environments. I demonstrate a high level of ownership and initiative. I am quick at decision-making while maintaining a strong work ethic with a great commitment to succeed every day.
Overview
10
10
years of professional experience
Work History
ELA Lab Paraprofessional
ECISD Edinburg High School
Edinburg, Tx
08.2022 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Conducted one-on-one tutoring sessions with struggling students when needed.
Customer Service Representative
CMI Group
Plano, TX
06.2021 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Case Investigator
Kansas Health Department
Kansas, OH
01.2022 - 04.2022
- Conducted contact tracing for positive COVID-19 cases, gathering information from individuals and their contacts.
- Assessed potential exposure risk to the virus by interviewing patients and close contacts.
- Educated patients about symptoms of COVID-19, safety measures, and quarantine protocols.
- Performed data entry tasks related to case investigation into a secure database system.
- Collaborated with local public health departments in order to provide timely updates on new cases.
- Prepared reports on individual cases as well as larger trends related to COVID-19 outbreaks in the community.
- Ensured compliance with all applicable federal, state, and local laws pertaining to disease control and prevention efforts during the pandemic.
- Utilized problem solving skills when faced with difficult situations such as uncooperative interviewees or conflicting information from multiple sources.
- Facilitated virtual meetings between healthcare professionals involved in case management activities related to COVID-19 response efforts such as infection control specialists, epidemiologists, and laboratory technicians among others .
Program Monitor / Coach
Edinburg Parks and Recreation
Edinburg, TX
05.2016 - 06.2021
- Ensured accuracy of scorekeeping by double-checking with referees throughout the game.
- Worked closely with officials to ensure accurate record keeping.
- Monitored sportsmanship between players and teams, alerting referees when necessary.
- Assisted with set up and break down of equipment before and after games.
- Performed administrative tasks such as filing paperwork, entering data into databases.
- Monitored the performance of systems and identified issues for resolution.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Provided feedback to players on technique, strategy, and skill development.
- Monitored the physical condition of each athlete throughout the season.
- Communicated regularly with parents regarding their child's progress in the sport.
- Implemented conditioning drills designed to increase speed, agility, power and endurance.
- Ensured safety protocols were followed at all times while athletes were under my supervision.
Student Athletic Trainer
The University Of Texas Rio Grande Valley
Edinburg, TX
07.2019 - 05.2021
- Monitored athletes' health and fitness levels, including hydration and nutrition.
- Performed treatments such as taping, stretching, massage, ice packs, and heat therapy.
- Created rehabilitation programs for athletes recovering from injury.
- Maintained records of all treatments provided to athletes.
- Conducted research on new practices and technologies related to athletic training.
- Provided immediate care to injured athletes on site.
- Inventoried training supplies and medical equipment.
- Partnered with coaches to set realistic expectations and balance rehabilitation and recovery goals against team needs.
- Recorded injuries and treatments and managed insurance claim forms for injuries treated by team physician.
- Checked in student-athletes and took vitals in preparation for doctors' examinations.
Bank Teller
Greater Texas Federal Credit Union
Edinburg, TX
06.2018 - 05.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Opened new checking, savings and lines of credit for customer accounts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Secretary/Telemarketer
State Farm Insurance Inc
Edinburg, TX
12.2016 - 06.2018
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Initiated contact with potential customers through cold calls, emails and other communication methods.
- Provided information about insurance policies to clients and answered any questions or concerns they had.
- Assisted clients in selecting the most suitable policy based on their needs and budget.
- Conducted follow-up calls to ensure customer satisfaction with purchased policies.
- Identified new opportunities for sales growth by analyzing market trends and competitor activities.
- Collaborated closely with team members to develop effective marketing campaigns for insurance products.
- Managed outbound call campaigns using CRM software systems such as Salesforce or Zendesk Sell.
- Developed relationships with existing customers through regular follow-ups, providing updates on changes in policy benefits or cost savings.
Clerk Intern
Edinburg Fire Department
Edinburg, TX
05.2014 - 08.2014
- Created spreadsheets to track financial data.
- Assisted in organizing and filing documents.
- Provided general administrative support to the team.
- Answered incoming calls, directed inquiries, and took messages.
- Compiled data from various sources into meaningful reports.
- Performed general clerical duties including photocopying, faxing, mailing.
- Managed databases related to departmental operations ensuring accuracy of entries.
- Organized, labeled and filed paper documents in designated folders.
- Maintained a filing system to store physical records and documents.
- Archived outdated or expired files for long-term storage.
Education
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Edinburg, TX05-2021
High School Diploma -
Robert Vela High School
Edinburg, TX06-2014
Skills
- Clerical Support
- IEP Compliance
- Test Proctoring
- Documentation
- Crisis Intervention
- Teacher Support
- Student Records Management
- Small Group Instruction
- Parent Communication
- Student Health and Safety
- Patient
- Meeting Facilitation
- Reporting
- Community Outreach
- Communication Improvements
- Technical Knowledge
- Professionalism
- Problem-Solving Aptitude
- Professional Demeanor
- Adaptability and Flexibility
- Operational Reporting
- Medical Terminology
- Insurance Verification
- Patient Scheduling
- Verbal and Written Communication
- Electronic Health Records Management
- Clinical Applications
- Patient Care Coordination
- Strategic Planning
- Program Management
- Project Coordination
- Claims Management
- Customer Service
- Lead Development
Languages
Spanish
Limited
Timeline
ELA Lab Paraprofessional
ECISD Edinburg High School
08.2022 - Current
Case Investigator
Kansas Health Department
01.2022 - 04.2022
Customer Service Representative
CMI Group
06.2021 - 09.2024
Student Athletic Trainer
The University Of Texas Rio Grande Valley
07.2019 - 05.2021
Bank Teller
Greater Texas Federal Credit Union
06.2018 - 05.2021
Secretary/Telemarketer
State Farm Insurance Inc
12.2016 - 06.2018
Program Monitor / Coach
Edinburg Parks and Recreation
05.2016 - 06.2021
Clerk Intern
Edinburg Fire Department
05.2014 - 08.2014
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
High School Diploma -
Robert Vela High School
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