Clarissa Rodriguez
New York
Summary
Dedicated customer service representative with a proven track record of resolving customer issues and enhancing loyalty over five years. Skilled in utilizing support software to effectively monitor and address concerns. Bilingual and approachable, bringing many years of industry experience to deliver exceptional service to customers.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent - Part Time
Southwest Airlines Temp
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
- Actively maintained and updated customer accounts in HubSpot
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
- Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40.
Health Care Enrollment Specialist
The Computer Merchant TEMP CONTRACT
12.2024 - 04.2025
- Answered questions quickly and accurately.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Hostess / Greeter
Eataly
01.2022 - 10.2024
- Consistently met my short and long-term targets
- Answered calls, responded to emails, and spoke with clients face-to-face
- Proactively participated in meetings and helped create new practices
- Handled customer complaints with empathy and composure.
Customer Service Rep
Navient
05.2023 - 08.2024
- Take calls from consumers and help them with the issue they have with their accounts or services
- Customer Rep close applications, submit documentation, etc
- Be respectfully and make the consumers feel like they will be helped and are with the right company.
Billing Specialists
Lifepoint Health
12.2020 - 09.2022
- Assisted in document production including binding printing, copying and laminating
- Prepared estimates and performed billing for prepress operations in production
- Scheduled jobs for pick-up and delivery; processed internet orders
- Review proofs with clients and complete quality control for all orders
- Supported customers with seamless order placement processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
High school Diploma -
FRANKLIN ACADEMY HS
Skills
- Bilingual - Spanish/English
- Fast Learner
- Multitasking
- Billing Coding
- Microsoft Word/Outlook
- Problem Solver
References
- Robinson Dorvil, (929) 461-5488
- Pamela Baker, (757) 342-6301
Timeline
Health Care Enrollment Specialist
The Computer Merchant TEMP CONTRACT
12.2024 - 04.2025
Customer Service Rep
Navient
05.2023 - 08.2024
Hostess / Greeter
Eataly
01.2022 - 10.2024
Billing Specialists
Lifepoint Health
12.2020 - 09.2022
High school Diploma -
FRANKLIN ACADEMY HS
Customer Service Agent - Part Time
Southwest Airlines Temp
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