Clarissa Salinas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Assistant Banking Center Manager
Stellar Bank
02.2019 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined banking operations by implementing efficient processes and procedures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Mentored team members, fostering professional growth and improved overall performance.
- Managed daily banking center activities, ensuring smooth operations and optimal customer experiences.
- Optimized resource allocation by monitoring staff schedules, managing budgets, and controlling costs.
- Conducted regular audits to ensure compliance with federal regulations and internal policies.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Universal Banker
Texas Citizens Bank
01.2013 - 02.2019
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Bank Teller
Woodforest National Bank
08.2001 - 01.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Ross S Sterling
BaytownSkills
- Branch Administration
- Audit preparation
- Relationship Management
- Customer Service
- Attention to Detail
- Cash handling expertise
- Cash Flow Management
- Proficient in Microsoft Word, Excell
- Employee Training Oversight
- Typing and 10-Key Entry
Languages
Spanish
Native or Bilingual
Timeline
Assistant Banking Center Manager
Stellar Bank
02.2019 - Current
Universal Banker
Texas Citizens Bank
01.2013 - 02.2019
Bank Teller
Woodforest National Bank
08.2001 - 01.2013
High School Diploma -
Ross S Sterling
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