Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Sanchez

Punta Gorda,FL

Summary

Adept at managing high-pressure situations, I enhanced customer satisfaction at Amazon through meticulous delivery scheduling and exceptional service. Skilled in safe driving practices and customer feedback management, I consistently prioritized efficiency and safety. My proactive approach and ability to collaborate effectively have significantly contributed to team success, showcasing my dedication to exceeding employer expectations.

Overview

1
1
year of professional experience

Work History

Driver

Amazon
Venice, FL
11.2023 - Current
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Documented daily mileage, gas, and other data.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Managed time effectively to meet tight delivery deadlines.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Performed minor vehicle maintenance tasks to prevent disruptions.
  • Verified the contents of inventory loads against shipping papers.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Resolved customer concerns and answered questions, maintaining a calm demeanor in stressful situations.

Server

Healthy pho
Port Charlotte, FL
08.2023 - 12.2023
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Took orders from customers accurately and in a timely manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented menus and answered questions regarding items.
  • Prepared drinks according to standard recipes.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Followed health safety guidelines when preparing and serving food products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Delivered food orders promptly and courteously.

Education

High School Diploma -

The Academy of Port Charlotte
Port Charlotte, FL
01-2020

Skills

  • Load monitoring
  • Daily logging
  • Inclement weather driving
  • Safe driving practices
  • Load securing
  • Customer service
  • Flexible schedule
  • Heavy lifting
  • Daily specials memorization
  • Table resetting
  • Food inspection
  • Team member support
  • Order delivery practices
  • Table setting
  • Food delivery
  • Cash handling
  • Team collaboration
  • Customer feedback management
  • Dietary restrictions knowledge
  • Cleanliness standards
  • Order accuracy
  • Exceptional customer service

Timeline

Driver

Amazon
11.2023 - Current

Server

Healthy pho
08.2023 - 12.2023

High School Diploma -

The Academy of Port Charlotte

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Clarissa Sanchez