Clarissa Shawn McReynolds

Conducts individual &/or group therapy sessions to address mental health concerns and promote positive change and emotional well-being

• Collaborates with healthcare professionals, such as psychiatric providers and social workers to coordinate comprehensive care for clients
• Maintains appropriate liability insurance, board and licensure fees, and continuing education responsibilities in compliance with legal and ethical standards
• Manages timely and efficient client communications and treatment documentation to a caseload of or around 60 clients
• Advanced professional development by attending workshops, seminars, and conferences related to mental health counseling practices.
• Managed caseload of diverse clients, tailoring interventions to meet their unique needs and goals.

• Use knowledge and expertise to ensure that processes and systems are followed appropriately according to policies and procedures, company performance, accreditation standards
• Use all functions and applications of Tech Care relevant to the position with no supervision, and assist with staff training as requested
• Communicate effectively with clients, peers, and employees at all levels within the organization. Maintain clear lines of communication throughout issue-resolution processes
• Assist with evaluating the quality and effectiveness of the mental health services and assets in developing systems to ensure and monitor patient care and safety
• Perform and document mental health evaluations, mental health progress notes, suicide risk assessments and suicide watch notes in a thorough and timely manner
• Collaborated with treatment team to ensure all mental health clients (150-300) were assessed and monitored daily by performing initial evaluations in docket, conducting wedge/cell rounds, and responding appropriately to crisis/suicidal situations

• Performed 10-12 clinical interviews per day
• Conducted and documented extensive mental health examinations for Alabama's Division of Disability Determination
• Assessment procedures and statements of work capacity were executed in a timely manner
• Streamlined clinical documentation, maintaining accuracy and confidentiality in accordance with HIPAA regulations.
• Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues
• Displayed sensitivity to cultural and linguistic needs of the individual applying for disability

• Interviewed inmates to obtain medical, mental/behavioral health history
• Provided individual and group counseling services to inmates in the ADOC
• Continuously observed inmates (50+) to conduct assessments and detect abnormal behavior by completing daily observation rounds in Segregation and the Step-Down Program
• Administered assessments, conducted treatment plans and reviewed cases with the mental health team to evaluate client needs and implement best mode of treatment
• Planned and administered therapeutic treatment to assist inmates in managing their mental disorders, interpersonal, and environmental problems
• Participated in peer reviews and program audits
• Prepared inmates for release via appropriate treatment procedures
• Improved interdepartmental communication by effectively liaising between patients, providers, and other healthcare professionals.

• Completed weekly payroll for 3-5 employees
• Answered and managed 30-50 incoming and outgoing calls a day while recording accurate messages for distribution to office staff
• Coordinated company events, fostering team building and boosting overall morale
• Supported executive staff members with calendar management, travel arrangements, and meeting coordination
• Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization
• Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times
• Efficiently supervised filing, sorting and handling incoming and outgoing mail
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

• Specialized in providing Individual, Couples, and Family Therapy; Group Therapy as needed
• Offered services to Children, Adolescent, Adult, and Geriatric populations; contractual as needed
• Established and arranged appropriate office environment
• Continued to create and improve accurate business forms required to provide services
• Networked and established community contacts
• Provided appropriate therapeutic and billing services
• Abided by the National Board and State Licensed Board Code of Conduct and Ethical Standards
• Managed approximately 30 incoming calls, emails and faxes per day from external resources and current/potential clients

• Company Overview: Independent Contract Agreement with Serenity Psychiatric Services
• Director of a Partial Hospitalization Program
• Worked with adult and geriatric populations (ranging from 5-12 patients) in a Nursing Home and Hospital setting
• Responsible for program implementation, operation, and progression
• Applied consultation and administrative skills to validate timely and accurate documentation
• Provided Psychotherapy and Psycho-educational groups regularly, individual and family therapy
• Implemented group therapy sessions, facilitating open communication among participants and promoting mutual support.
• Consistently assessed and reviewed program operation and patients' needs
• Audited patients' charts to guarantee accurate policy guidelines, billing accuracy, and policy procedures were met
• Oversaw that Diagnostic and Statistical Mental Disorder Coding and Billing Services were true and accurate
• Utilized creative therapeutic modalities such as art therapy or play therapy to engage clients and facilitate a deeper understanding of their emotions and experiences