clarissa silva

Develops and supports Membership by providing information on Membership benefits promoting the value of Company products and services processing Memberships upgrades and credit accounts participating in sales and marketing events and making efforts to meet Membership goalsMaintains safety of Facility by following all safety standards procedures and guidelines including conducting safety sweeps following proper forklift spotting procedures following proper procedures for handling and disposing of hazardous materials following Company steel standard guidelines and correctingreporting unsafe situations to ManagementFulfills Member Fax n Pull and Click n Pull orders by reviewing orders pulling items from shelves scanning items wrapping and palletizing items ensuring the accuracy of orders and invoices securing items until Members arrive and following up on outofstock merchandise to meet Member needsCompletes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedbackProvides Member service by acknowledging the Member identifying their needs assisting with purchasing decisions locating merchandise resolving issues and concerns and promoting the Companys products and services Complies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practices

• Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Processed customer orders in line with established policies and procedures.
• Input order information into system and updated customer accounts to document and track customer orders.
• Communicated with customers to address order inquiries, changes and cancellations.
• Received and followed pick sheets to gather merchandise for customer orders.
• Monitored and tracked inventory to achieve prompt order fulfillment.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Utilized customer service software to accurately enter customer data, process orders and update customer records.
• Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
• Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
• Assisted customers by providing tracking information and resolving shipping or merchandise issues.