Clarissa Sizemore

Core Skills:

• Order Picking & Accuracy: Locating, preparing, and packaging items accurately
• Efficiency & Time Management: The job is fast-paced, so being able to work efficiently and manage time well is crucial for meeting demands.
• Customer Service: Interacting with customers, skills in communication, identifying their needs, and resolving issues.
• Product Knowledge & Substitutions: Know where items are located and how to make appropriate product substitutions if an item is out of stock.
• Organization: This is key for preparing orders for customer pickup and for managing the workflow.

Technical Skills:

• Device Operation: Use of handheld devices or scanners to fulfill orders.
• Basic Computer Skills: Familiarity with technology for using order management systems.

Soft Skills:

• Teamwork: OGP is a team-oriented department, working well with others is important.
• Problem-Solving: Handle issues like out-of-stock items or customer questions.
• Working Under Pressure: The environment can be demanding, stay organized and efficient when busy.

Customer Service & Communication:

• Guest Focus : Greet customers with a smile, understand their needs, and exceed their expectations to foster loyalty.
• Positive Attitude : Maintain enthusiasm and a positive demeanor, even during peak hours.
• Communication : Communicate effectively with both guests and coworkers to ensure smooth operations and resolve issues promptly.

Operational Skills:

• POS System Proficiency : Accurately take orders and process payments using the point-of-sale (POS) system.
• Food & Beverage Preparation : Prepare and package food and drinks according to brand standards and recipes.
• Equipment Operation : Efficiently operate restaurant equipment.
• Cash Handling : Count money and making accurate change.

Teamwork & Work Ethic:

• Team Player : Work well with others, communicate respectfully, and respond positively to coaching and feedback.
• Reliability : Show up to work on time and be accountable for completing assigned tasks during the shift.
• Adaptability : Able to learn and execute multiple tasks and adapt to new menu items and promotions quickly.

Cleanliness & Safety:

• Sanitation Standards : Adhere to all food safety and sanitation guidelines to maintain a clean and neat work environment.
• Workstation Maintenance : Keep work and guest areas clean and organized.
• Stock Management : Organize and maintain stock rooms and refrigerated areas.

Customer Service & Communication Skills:

• Guest-Focused Mentality: Attentive and courteous to guests, anticipating their needs and providing exceptional service to ensure their satisfaction.
• Clear Communication: Effectively communicate with guests and team members, including kitchen staff, to convey information and instructions clearly.
• Product Knowledge: Familiar with the food and beverages being served to answer guest questions.

Work Ethic & Stamina:

• Fast-Paced Environment: Comfortable and capable of working quickly and efficiently in a demanding, fast-paced setting.
• Physical Stamina: Able to stand for extended periods, climb stairs, and lift and carry heavy trays of food and beverages.
• Multitasking & Organization: Manage multiple tasks simultaneously and maintain organization under pressure to ensure smooth service.

Professionalism & Teamwork:

• Professional Demeanor: Maintain a professional appearance and positive attitude, representing the venue in an enthusiastic and courteous manner.
• Teamwork: Collaborate effectively with other servers and staff members to provide a cohesive and positive experience for guests.
• Flexibility: Be willing to work evenings, weekends, and holidays as needed for different events.

Other Key Skills:

• Attention to Detail: Ensure the presentation of food and tableware is neat and professional, adhering to event standards.
• Composure: Stay calm and composed during busy, high-stress situations to handle challenges effectively.
• Follow Directions: Able to follow specific instructions for each event to ensure all requirements are met.