Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
AssistantManager

Clarissa Soliz

Katy,United States

Summary

Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Logistics Analyst

Core & Main
03.2022 - Current
  • Improved supply chain efficiency by analyzing and optimizing logistics processes.
  • Streamlined warehouse operations for increased productivity by implementing data-driven strategies.
  • Enhanced inventory management with accurate forecasting and demand planning techniques.
  • Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
  • Increased order fulfillment rates to meet customer expectations through effective resource allocation.
  • Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
  • Implemented lean principles to reduce waste and improve overall process efficiency within the supply chain.
  • Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
  • Managed vendor relationships to ensure timely delivery of goods and services while maintaining cost effectiveness.
  • Analyzed transportation data, identifying trends to inform future route planning decisions and reduce transit times.
  • Assisted in developing budgets for logistics activities, ensuring alignment with company financial goals.
  • Coordinated closely with sales teams to develop accurate demand forecasts, ensuring product availability at all times.
  • Evaluated risks associated with potential disruptions in the supply chain, implementing mitigation strategies accordingly.
  • Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
  • Ensured compliance with industry regulations and standards throughout all logistics activities and processes.

Supervisor / Lead Logistics Coordinator

Advance Polybag, Inc. / Accredo Packaging, Inc.
07.2018 - 03.2022
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Streamlined logistics processes by implementing efficient tracking and monitoring systems, resulting in reduced delivery times.
  • Implemented cost-saving measures within the supply chain, contributing to overall company profitability.
  • Maintained accurate records of all shipments and deliveries, supporting effective inventory management practices.
  • Negotiated contracts with third-party vendors for services such as packaging materials or additional storage space when required by fluctuations in demand patterns or seasonal changes in product offerings.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Registered vendors and customers on database to maintain updated roster.
  • Liaised with internal and external stakeholders to facilitate smooth operations.

Supervisor

Texas Green Giant
08.2017 - 07.2018
  • Serve as the first-line supervisor for 12 office and warehouse professionals
  • Ensured adherence to proper operating procedures and meeting company performance standards for all warehouse and office personnel, with a focus on e-commerce operations
  • Evaluate customer exchange and refund requests, providing administrative support and process improvement feedback to the CEO across e-commerce platforms such as Amazon, eBay, and Walmart
  • Manage inventory, overseeing purchase requisitions and negotiating pricing with carriers and suppliers, leveraging e-commerce expertise
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Observed packing operations to verify conformance to specifications.
  • Coordinate the timely preparation, packing, pick-up, and delivery of online orders and LTL shipments from the warehouse to the customer, emphasizing efficiency in e-commerce fulfillment
  • Conduct training sessions and provide materials for both new and existing employees, emphasizing e-commerce processes and best practices
  • Execute hiring responsibilities, including conducting searches, interviews, and contributing to offer decisions, with a focus on recruiting talent with e-commerce experience
  • Proficiently translate from Spanish to English, contributing to effective communication within an e-commerce environment.

Imports Global Forwarding Agent

C.H. Robinson
12.2014 - 12.2016
  • Led a team of two professionals in effectively managing high-revenue and high-profile accounts, overseeing customer relationship management, shipment tracking, and billing for air, rail, and ocean shipments
  • Collaborated with overseas offices to ensure the timely delivery of shipments, meticulously preparing all required documentation to prevent delays
  • Executed ISF filing and ensured the availability of necessary documentation, mitigating customs filing delays
  • Worked closely with clients to generate competitive quotes for ocean and air freight, demonstrating a proactive approach to client needs
  • Served as the designated Subject Matter Expert (SME) for the Houston Branch, responsible for training all employees in proper logistics procedures and systems
  • Efficiently handled and dispatched various shipment types, including FCL, LCL/LTL, 48'/53' Dry Van (HazMat & High Value), showcasing versatility in logistics operations.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Carrier Sales Represenative Intern

C.H. Robinson
01.2014 - 05.2014
  • Cultivated and expanded carrier relationships, utilizing the global technology platform Navisphere and various data resources to drive informed decision-making, negotiate pricing, and enhance automation for improved efficiency
  • Proactively identified issues and collaborated cross-functionally to implement optimal solutions
  • Maintained consistent communication with carriers, averaging 75-100 touchpoints per day, to secure additional truck capacity and manage existing business agreements
  • Delivered exceptional service to both carriers and customers, ensuring accurate communication and tracking of shipment details within the system
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Successfully sourced carrier capacity, significantly augmenting the branch's carrier pool
  • Provided crucial administrative and clerical support within the carrier sales representative role.

Education

Master of Science - MS - Technology Project Management

University of Houston
05.2025

Bachelor of Science - BS - Supply Chain and Logistics Technology, Operations

University of Houston
12.2014

Skills

  • Project Management
  • Inventory Management
  • E-Commerce
  • Time Management
  • Adobe Acrobat
  • Customer Service
  • Microsoft Excel
  • Transportation Management
  • Vendor Management
  • Organizational Skills
  • Team Leadership
  • Logistics Optimization
  • Cross-functional Collaboration
  • Supply Chain Management
  • Cost Reduction Strategies
  • Contract Negotiation
  • Transportation Planning
  • Spreadsheet Tracking
  • Invoicing and Shipping Documentation
  • Tariff Coding System
  • International Shipments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

Lean Six Sigma Black Belt in Supply Chain Management - Six Sigma Online; Aveta Business Institute

References

References available upon request.

Timeline

Logistics Analyst

Core & Main
03.2022 - Current

Supervisor / Lead Logistics Coordinator

Advance Polybag, Inc. / Accredo Packaging, Inc.
07.2018 - 03.2022

Supervisor

Texas Green Giant
08.2017 - 07.2018

Imports Global Forwarding Agent

C.H. Robinson
12.2014 - 12.2016

Carrier Sales Represenative Intern

C.H. Robinson
01.2014 - 05.2014

Master of Science - MS - Technology Project Management

University of Houston

Bachelor of Science - BS - Supply Chain and Logistics Technology, Operations

University of Houston

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Clarissa Soliz