Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CLARISSA SPRIGGS

JOPLIN

Summary

Professional with over 10 years of experience in customer service solutions and data entry. Skilled in CRM systems, claims processing, and digital marketing analytics. Committed to delivering exceptional customer service by utilizing customer service best practices and capturing accurate information to input into company systems.

Overview

9
9
years of professional experience

Work History

DIGITAL MARKETING REPRESENTATIVE

Constant Contact
06.2023 - Current
  • Utilize active listening to assist with guiding clients in crafting effective digital marketing strategies to boost online appearance and engagement, as well as web traffic.
  • Assist in creating exclusive brand content for social media posts, sms messages, and email blasts.
  • Create elaborate events for the clients' businesses and non-profits.
  • Collaborate with clients to analyze campaign data, optimizing performance and ROI.
  • Support customers in managing accounts and basic tech support for the online platform

INVENTORY CONTROL/RETAIL ASSOCIATE

Boot Barn
09.2022 - 11.2023
  • Managed inventory levels by utilizing inventory management software to track and organize products efficiently.
  • Performed regular audits to identify discrepancies and prevent stockouts or overages.
  • Provided excellent customer service by helping customers find products and assisting with purchases.
  • Handled cash transactions and operated point of sale systems.
  • Met sales goals by accurately capturing and entering customers' information into the sales systems.


AUTO CLAIMS FNOL INSURANCE AGENT

TTEC/USAA
07.2022 - 06.2023
  • Provided exceptional customer service while answering a high call volume of inbound calls to assist USAA members with filing auto loss claims.
  • Showcased expert data entry skills by capturing and inputting precise statements into the system.
  • Built rapport and trust with USAA members through the auto claims process by actively listening and understanding the members wants and needs.
  • Coordinated members tows, repairs, inspection services, and adjuster assignment.
  • Cross-sold insurance products to existing clients to reach sales targets.

CXC SALES CONSULTANT

CarMax
11.2020 - 07.2022
  • Handled inbound calls and web leads to assist with guiding customers through the car buying process.
  • Assisted with selecting vehicles, securing vehicle holds, placing transfers, and processing payments.
  • Processed credit applications and reviewed offers, ensuring smooth transactions.
  • Met sales goals by actively promoting Express Pickups, Home deliveries, and MaxCare, boosting service adoption.


DUAL CSR AND MEDICARE CLAIMS A/B1 REP

Maximus Federal
10.2017 - 11.2020
  • Answered a high call volume assisting Medicare beneficiaries with claims, doctor selection, drug plan enrollment, and general questions.
  • Demonstrated excellent customer service skills by actively listening and showing empathy and understanding to beneficiaries in difficult health situations.
  • Within 3 months was promoted to being dual trained to also receive calls from Marketplace consumers assisting them with enrolling into Marketplace insurance plans and assisting with general technical account issues and questions.
  • Promoted again at 6 months to handle Medicare Part A and B claims calls. Was responsible for accurately researching processed Medicare claims that were either approved or denied.
  • Received outstanding CSAT scores, reflecting customer satisfaction and service quality.


OFFICE ASSISTANT/LEASING AGENT

Express Employment Professionals (temp. job)
08.2016 - 10.2017
  • Handled general office duties, coordinated office meetings and was responsible for efficient office operations.
  • Scheduled and conducted apartment showings and move-outs, documenting unit damages with detailed reports.
  • Conducted thorough background, credit, and rental history checks, ensuring reliable tenant selection.
  • Demonstrated proficient data entry skills by inputting and managing rent payments and deposits to maintain accurate financial records.


Education

Bachelor's in Business Administration - Human Resources

Park University
Parkville, MO
05-2026

High School Diploma - undefined

McLouth High School
McLouth, KS
05.2003

Skills

  • Social media marketing
  • Digital marketing
  • SEO
  • Detail-oriented
  • Social media tools
  • Content creation
  • Creative problem solving
  • Data analysis
  • Customer relationship management (CRM)
  • Technical SEO
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Call management
  • Microsoft Office Suite
  • Data collection
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Appointment scheduling
  • Office administration
  • File management
  • Multi-line telephone operation
  • Clerical support
  • Tech-Savvy
  • Bookkeeping
  • Basic accounting

Accomplishments

A member of the National Society of Leadership and Success. You must have a 3.0 GPA or higher, be nominated by a faculty member, and show leadership qualities. Less than 20% of students achieve this award/nomination. At request a personalized letter of recommendation can be provided!

Timeline

DIGITAL MARKETING REPRESENTATIVE

Constant Contact
06.2023 - Current

INVENTORY CONTROL/RETAIL ASSOCIATE

Boot Barn
09.2022 - 11.2023

AUTO CLAIMS FNOL INSURANCE AGENT

TTEC/USAA
07.2022 - 06.2023

CXC SALES CONSULTANT

CarMax
11.2020 - 07.2022

DUAL CSR AND MEDICARE CLAIMS A/B1 REP

Maximus Federal
10.2017 - 11.2020

OFFICE ASSISTANT/LEASING AGENT

Express Employment Professionals (temp. job)
08.2016 - 10.2017

High School Diploma - undefined

McLouth High School

Bachelor's in Business Administration - Human Resources

Park University

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