Clarissa Torres
Donna,TX
Summary
Dynamic professional with extensive experience in managing cash transactions and delivering exceptional customer service. Proven ability to leverage strong communication skills to enhance customer satisfaction and swiftly resolve issues. Recognized for maintaining accuracy and efficiency in high-pressure environments, consistently contributing to team success and operational excellence. Committed to fostering positive customer relationships while driving business results.
Overview
3
3
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
06.2025 - Current
- Provide exceptional customer service while greeting guests and taking orders accurately.
- Operate front counter and drive-thru registers with proper cash handling procedures.
- Ensure a clean, welcoming environment while upholding Chick-fil-A hospitality standards.
- Communicate effectively with team members to maintain smooth operations during rush hours.
- Resolve customer concerns promptly and professionally to maintain satisfaction.
- Processed customer orders accurately using point-of-sale systems, minimizing wait times.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
Server
Morans Pizzeria and Resturant
02.2025 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and enhance service speed.
- Assisted in training new servers on menu items and service protocols.
- Upsold menu items to enhance guest experience and increase sales revenue.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service & Cashier
Taco Bell
01.2025 - 03.2025
- Assisted customers at the register and drive-thru window while ensuring fast, accurate service.
- Maintained a clean lobby and dining area throughout shifts.
- Processed orders efficiently and ensured accurate cash handling at closing.
- Collaborated with team members to ensure timely delivery of orders.
- Assisted customers with menu selections, dietary restrictions, and special requests.
Self-Employed
Claire’s Delightful Sweets
01.2023 - 01.2025
- Created custom treats, desserts, and cakes for customers across the RGV.
- Managed orders, scheduling, and customer communication professionally.
- Maintained quality control and resolved issues while meeting deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor of Business Administration - Marketing
University of Texas Rio Grande Valley
01.2028
Associates of Arts - undefined
South Texas College
01.2025
High School Diploma - undefined
Donna High School
01.2025
Skills
- Exceptional teamwork ethic
- Strong communication skills (English & conversational Spanish)
- Proficient in typing, Word, Excel, and general technology navigation
- Customer service-focused and people-oriented
- Strong work ethic and adaptability
- Able to take constructive criticism and improve quickly
- Quick learner with a flexible schedule
- Reliability and punctuality
- Patience and composure
- POS system operation
- Up-selling techniques
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front of House Team Member
Chick-fil-A
06.2025 - Current
Server
Morans Pizzeria and Resturant
02.2025 - 06.2025
Customer Service & Cashier
Taco Bell
01.2025 - 03.2025
Self-Employed
Claire’s Delightful Sweets
01.2023 - 01.2025
Associates of Arts - undefined
South Texas College
High School Diploma - undefined
Donna High School
Bachelor of Business Administration - Marketing
University of Texas Rio Grande Valley