Clarissa Vazquez
Navarre,United States
Summary
Accomplished Site Project Manager with a proven track record at BG Consulting Services, LLC. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Site Project Manager
BG Consulting Services, LLC.
2023.07 - 2024.07
- Overlooked 4 military clinics; Eglin AFB, Hurlburt Field AFB, Tyndall AFB, and Pensacola Naval Hospital. Totaled 79 employees on contract.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Improved project efficiency by streamlining communication between team members and military.
- Established clear performance metrics for individual team members, driving accountability and enhancing overall efficiency.
- Fostered an open and inclusive work environment that promoted collaboration, constructive feedback, and continuous improvement among team members.
- Provided comprehensive progress reports to senior management, keeping them informed of project status at all times.
- Delivered projects on time by implementing strict scheduling and task prioritization methods.
- Demonstrated strong adaptability in managing unforeseen challenges, ensuring minimal impact on project timeline and budget.
- Led team training initiatives to enhance skill sets and improve overall productivity among staff members.
- Oversaw subcontractor selection and performance, ensuring the highest quality workmanship for each project phase.
- Achieved optimal resource utilization by effectively balancing manpower needs across multiple concurrent projects.
- Maintained records and logs of work performed and materials and equipment used.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assumed responsibility for personnel deployed to work site.
- Interviewed, hired, and trained new workers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Resolved issues between employees and customers using company policies.
- Monitored, coached, and supervised team of 4 Leads and 72 clerks/ employees in over a year.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Tracked project costs and other financial metrics to maximize profitability.
- Prepared detailed project estimates and reports for management review.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Managed multiple sites and projects concurrently while maintaining a consistently high level of quality control throughout each stage of development.
- Implemented innovative problem-solving techniques to address complex challenges faced during the course of each project phase successfully.
Site Lead
BG Consulting Services, LLC.
2023.05 - 2023.07
- Temporary transfer from Hurlburt Field AFB to train with current SPM and work as Lead overlooking Eglin AFB appointment line and Referral Management offices.
- Overlooked 25-30 clerks combined in the appointment line and referral management to assure daily duties are completed and clerks are trained correctly and maintain attendance.
- Submitted daily attendance reports and weekly reports for upper management to be aware of office's attendance, metrics, accomplishments, and needs for improvement.
- Trained and or assisted clerks if needed in any department. Appointment line, Referral management, and CLR uploads.
- Assisted SPM in any daily duties needed or to address clerks in write ups and or discussions.
- Always maintain professionalism and customer service.
Site Lead
BG Consulting Services, LLC.
2022.10 - 2023.05
- Overlooked Hurlburt Field AFB Medical Clinic's appointment line and Referral Management. 4 appointment clerks, 3 referral management clerks, and 1 nurse.
- Assured daily duties are completed and clerks are trained correctly and maintain attendance daily.
- Submitted daily attendance reports and weekly reports for upper management to be aware of office's attendance, metrics, accomplishments, and needs for improvement.
- Trained and or assisted clerks if needed in any department. Appointment line, Referral management, and CLR uploads.
- Always maintain professionalism and customer service to our patients and other work personnel.
- Maintained communication between, contractors, military, and clerks.
- Attended meetings with upper management when needed or called upon.
- Discussed any ideas of process improvements to medical clinics to help patient's experience and medical personnel run smoother.
Referral Management Clerk
Bobby Dodd Institute
2020.06 - 2022.10
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for Humana Military procedures before referring clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers and patients.
- Obtained prior authorization for active duty specialty procedures.
- Entered medical record data using Genesis to document referrals and results.
Appointment Clerk/ Registration Clerk/Referral Management Clerk
General Infomatics
2010.10 - 2020.06
- Customer Service and Teamwork
- General clerical tasks
- Process referrals for active duty members
- Data entry of new enrollees to clinic, both active duty and dependents
- Handled upset patients
- Trained new employees on clinic protocols and data entry software
- Schedule all specialty clinic appointments
- Maintain annual training
- Cross trained amongst all other departments to be utilized as need for the team
Education
High School Diploma -
Choctawhatchee
Fort Walton Beach, FL06.2000
Skills
- Operations Management
- Mentoring and Coaching
- Quality Assurance
- Safety awareness
- Problem-Solving
- Time Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- MS Office Applications
- Proficient in Outlook, Excel, Word, and Microsoft Teams
- Also proficient in Genesis, CHCS, AHLTA
Timeline
Site Project Manager
BG Consulting Services, LLC.
2023.07 - 2024.07
Site Lead
BG Consulting Services, LLC.
2023.05 - 2023.07
Site Lead
BG Consulting Services, LLC.
2022.10 - 2023.05
Referral Management Clerk
Bobby Dodd Institute
2020.06 - 2022.10
Appointment Clerk/ Registration Clerk/Referral Management Clerk
General Infomatics
2010.10 - 2020.06
High School Diploma -
Choctawhatchee
Similar Profiles
Matthew SpencerMatthew Spencer
HR Generalist at BG Consulting ServicesHR Generalist at BG Consulting Services
Sharath Chandra KujalaSharath Chandra Kujala
Senior Business Analyst at IndraSur Consulting Services, Pvt. Ltd (Akytech Consulting LLC & ProGov Partners LLC)Senior Business Analyst at IndraSur Consulting Services, Pvt. Ltd (Akytech Consulting LLC & ProGov Partners LLC)
Jose Guadalupe Ibarra VazquezJose Guadalupe Ibarra Vazquez
Electrical Site Engineer at BG Integrations, LLCElectrical Site Engineer at BG Integrations, LLC