Clarissa Velez
Phoenix,AZ
Summary
Seeking job position as customer service for entry level. Friendly and good attitude. Interesting appearance and good smiling. Quick analysis, detail- oriented and self-starting. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Chewy Fulfillment
Glendale, AZ
03.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Agent
Department of Revenue
Phoenix, AZ
09.2022 - 03.2023
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Helped clients navigate online systems within established frameworks to obtain services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Agent
24-7 Intouch
Mesa, AZ
12.2021 - 07.2022
- Ensure products are consistent with quality standards,Perform other duties as assigned
- Reviewed files, records and other obtained documents to respond to customer requests.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Continuum Advanced Healthcare
04.2020 - 11.2021
- Experience using practice fusion software, Primary person to answer all phone call, Monitor and update all patients scheduling in coordination with physician or Chiro techs, Meet and greeted all patients professionally and courteously, Responded to and resolved all patients service and requested, Verify Customer information Enter into Computer
- System, Make Copies of Driver Licenses and insurance, Scan and stored all patients insurance, driver licenses, documents and medical history records with accuracy and confidentiality, Attach Records to patient File,
- Collect Copays at time of service, Confirm Appointments for the next day, Schedule/ Reschedule Appointments, Rename all faxes, Answer All emails to outside Vendors, Provided phone and clerical assistance to front office staff as required, Address all Diagnostic orders confirming in
- Simon-Med portal to view report for our physician/nurse practitioner to review any Ultrasound, X-ray, CT, MRI, Prepare packets for the next day Scheduled appointments, Prepare Medical Records and bills for attorney office upon request
- COMMUNICATION
- Bilingual in some Spanish adaptable and ambitious individual with good problem solving and team working skills
- Proven experience in handling operational duties with great ability to manage tier one duties
Education
High School Diploma -
Tolleson High School
12.2018
Skills
- Customer Service
- Issue and Complaint Resolution
- Data Entry
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Call Documentation
- Multitasking and Prioritization
- Inbound Customer Service
- Understanding Customer Needs
References
REFERENCES
- Joanna Garza 602-715-9980 Account Receivable Manager
- Norma Ramirez 623-256-8448
Timeline
Customer Service Representative
Chewy Fulfillment
03.2023 - 12.2023
Customer Service Agent
Department of Revenue
09.2022 - 03.2023
Customer Service Agent
24-7 Intouch
12.2021 - 07.2022
Continuum Advanced Healthcare
04.2020 - 11.2021
High School Diploma -
Tolleson High School
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