Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Clarissa Villagomez

Hammond,IN

Summary

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Tricoci University Of Beauty Culture
01.2024 - Current
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed guests on arrival, displaying professional and friendly approach.

OFFICE MANAGER

H&R Block
11.2022 - 04.2023
  • Implemented office procedures, creating streamlined processes
  • Supervised administrative staff, driving front office operations and continuous workflow
  • Cleaned and organized office, maintaining orderliness and reducing contamination
  • Assisted company executives by preparing reports and presentations
  • Fostered relationships with vendors to expedite orders, repairs and maintenance
  • Created and reviewed schedules, maintaining staffing levels to meet service goals
  • Collaborated with IT department to order and maintain computer technology
  • Delivered quality customer service to staff and customers.

CASHIER

Luke Gas Station
04.2022 - 02.2023
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Processed customer refunds and exchanges according to established guidelines
  • Created price tags and merchandise signs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Checked personal identifications during alcohol and tobacco sales
  • Tallied cash drawer at beginning and end of each work shift
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

PRODUCTION ASSEMBLER

Poly John Enterprises Corporation
04.2021 - 04.2022
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines
  • Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports
  • Operated material moving equipment to move heavy loads and maintain production levels
  • Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.

MANAGER

White Castle
03.2016 - 03.2022
  • Time management, Critical thinking ,Task prioritization
  • Multitasking Quality assurance, Public speaking, Problem resolution, Customer service
  • Covered daily business requirements with well-organized schedule and properly delegated assignments.
  • Planned and executed strategies to increase business and drive profit growth.
  • Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.

Education

CERTIFICATION IN ESTHETICS -

Tricoci University of Beauty Culture
Highland, IN
12.2023

Skills

  • Reservation Management
  • Data Entry
  • Guest Relations
  • Customer Service
  • Financial Transactions
  • Guest Services Expertise
  • Public Health Codes Knowledge
  • Chemical Facial Peels
  • Infection Control
  • Waxing
  • Advanced Facials Specialist
  • Knowledge of Body Scrubs

References

References available upon request

Certification

  • Licensed Esthetician

Timeline

Guest Service Representative

Tricoci University Of Beauty Culture
01.2024 - Current

OFFICE MANAGER

H&R Block
11.2022 - 04.2023

CASHIER

Luke Gas Station
04.2022 - 02.2023

PRODUCTION ASSEMBLER

Poly John Enterprises Corporation
04.2021 - 04.2022

MANAGER

White Castle
03.2016 - 03.2022

CERTIFICATION IN ESTHETICS -

Tricoci University of Beauty Culture

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Clarissa Villagomez