Clarissa Wilson
Alsip,IL
Summary
Developed organizational and multitasking skills in fast-paced office environment, managing various administrative tasks efficiently. Excel in document management and communication, ensuring smooth office operations and accurate record-keeping. Seeking to transition into new field where these skills can drive operational success and support team objectives.
Overview
4
4
years of professional experience
Work History
Financial Clerk
Cook County Government
07.2024 - Current
- Handled cash register transactions and financial documents for the Division/Department/District including processing the payment of fines and fees involving cash, money orders and credit card payments, while maintaining a balanced register
- Collaborated with auditors on special projects related to financial reporting requirements
- Reviewed financial and related data to report inconsistencies
- Responded to client inquiries and concerns regarding policies
- Played an integral role in successful audit completion through timely preparation of required documentation for external auditors.
Clerk IV
City of Chicago
10.2023 - 06.2024
- Performed various types of debt checks for local business within the Chicagoland area
- Copied and sorted records of office activities and business transactions
- Processed and prepared business and government forms and expense reports
- Completed data entry tasks with strong focus on accuracy and data integrity
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Tier 1 Call Center Analyst
Insight Global
08.2023 - 10.2023
- Responded to telephone support requests made by end-user customers application functionality, performance, access and/or diagnosis of problems within GSA ASSIST database
- Provided training and support to team members on data analysis tools and techniques
- Maintained data integrity and accuracy throughout analysis process
- Collaborated with IT teams to optimize data collection and storage processes
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Claim Adjuster
Progressive Insurance
02.2021 - 01.2023
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Education
B.A. - Journalism in Writing & Reporting
Eastern Illinois University
01-2015
Skills
- MS Excel
- MS PowerPoint
- Microsoft Office 360
- Claims Management
- Policy & Regulations
- Federal Compliancy
- Cyber Security
- Project Management
- Excellent communication
- Customer Service
- Active listening
- Interviewing
- Team collaboration
- Cross-Promotion
- Time-Management
- Interpersonal Communication
- Accounts Receivable
- Bank Reconciliation
- Accounts Payable
- Invoice Processing
- Financial Software Proficiency
- Critical thinking abilities
- Organizational abilities
- Deadline-oriented
- Invoice Management
- Accounts payable
- Invoice processing
- Bank reconciliation
- Debt collection
- General ledger maintenance
Timeline
Financial Clerk
Cook County Government
07.2024 - Current
Clerk IV
City of Chicago
10.2023 - 06.2024
Tier 1 Call Center Analyst
Insight Global
08.2023 - 10.2023
Claim Adjuster
Progressive Insurance
02.2021 - 01.2023
B.A. - Journalism in Writing & Reporting
Eastern Illinois University
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