Hi, I’m
Clarissa Yerger
Myerstown,PA
Summary
Resourceful and experienced worker offering expertise in customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
1
Certification
Work History
Evan's Network of Companies
Roadside Compliance Coordinator
07.2023 - 07.2024
Job overview
- Ensured compliance with federal regulations regarding hours of service, violations, and hazardous materials handling for transportation safety.
- Developed strong relationships with clients, providing excellent customer service and support.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Utilized office management software to record and track customer information.
CNS
Licensing Specialist/Driver Specialist
12.2021 - 12.2023
Job overview
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Developed strong relationships with clients, providing excellent customer service and support.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
Hampton Inn By Hilton
Front Desk Receptionist
12.2019 - 11.2021
Job overview
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Hampton Inn By Hilton
Front Office Manager/Group Sales Leader
04.2019 - 08.2019
Job overview
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed group sales/reservations inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Hampton Inn By Hilton
Guest Service Representative
08.2018 - 04.2019
Job overview
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Ingram Micro
Cashier/Cook
09.2017 - 06.2018
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Hershey's Chocolate World
Tickets and Guest Services(Seasonal)
06.2016 - 10.2016
Job overview
- Responded to customer inquiries related to services and accommodations and promptly addressed issues or complaints.
- Ensured accuracy in all transactions by closely adhering to established guidelines and protocols.
- Enhanced customer satisfaction by providing prompt and accurate ticketing services.
Giant Food Stores
Deli Associate
10.2015 - 04.2016
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Redner's Warehouse Markets
Cashier/Grocery Bagger
08.2014 - 12.2014
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Pine Grove Area School, Pine Grove, PA
High School Diploma
06.2013
Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Microsoft Office
- Data Entry
- Front Office Management
- Payment Processing
Certification
- Notary Public License of Lancaster County, Pennsylvania State.
Timeline
Roadside Compliance Coordinator
Evan's Network of Companies
07.2023 - 07.2024
Licensing Specialist/Driver Specialist
CNS
12.2021 - 12.2023
Front Desk Receptionist
Hampton Inn By Hilton
12.2019 - 11.2021
Front Office Manager/Group Sales Leader
Hampton Inn By Hilton
04.2019 - 08.2019
Guest Service Representative
Hampton Inn By Hilton
08.2018 - 04.2019
Cashier/Cook
Ingram Micro
09.2017 - 06.2018
Tickets and Guest Services(Seasonal)
Hershey's Chocolate World
06.2016 - 10.2016
Deli Associate
Giant Food Stores
10.2015 - 04.2016
Cashier/Grocery Bagger
Redner's Warehouse Markets
08.2014 - 12.2014
- Notary Public License of Lancaster County, Pennsylvania State.
Pine Grove Area School
High School Diploma
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