Clarissa Yerkes

● Lead a team of talent delivery directors in the Americas (North America, South America, and Canada) in support of a Fortune 500 technology leader with a $20 million book of business.

● Overseeing a team of 125 remotely based recruiters, interview schedulers, back-office HR support personnel, and offer auditors in support of the client’s talent acquisition efforts.

● Act as primary own of budget, forecast, and P&L management.

● Build strategic alliances and partnerships with client stakeholders while seeking program efficiencies and areas for improvement and growth.

● Responsible for ensuring delivery teams meet SLA’s and customer satisfaction targets.

● Partner with internal stakeholders in meeting company objectives and financial profitability targets.

● Led global team across four continents (North America, South America, Europe, and Asia) consisting of Sr Managers, Talent Acquisition Specialists and Coordinators/Sourcers.

● Managed team acquiring talent for internal, corporate roles and high-volume, project-based freelance and direct hires for 2020 to Present total of 15k placements (600 corporate hires).

● Acted as main talent acquisition leader and partner to key stakeholders, hiring managers, and executive team.

● Initiated manager/lead and recruiter KPI's and provided feedback on strategies for reaching goals and milestones.

● Established baseline of Cost Per Hire for all placements representing a cost improvement of 52% over the last two years.

● Analyzed recruiting metrics such as Time To Fill, Cost Per Hire, Quality of Hire, and Conversion Ratios and reported to leadership teams through business intelligence reporting and visualization.

● Created complexity score system to measure true recruiter effort across various recruitment workflows and processes, which is used to report on recruitment demand for executive team, and individual recruiter capacity and performance for managers.

● Launched first employee-centric career website highlighting focus on internal career mobility and progression with testimonials of valued employees.

● Created and drove talent acquisition and job placement strategies to attract diverse candidates through targeted job boards, ads, and tools.

● Delivered hiring manager best practices training and guidance around eliminating bias in hiring through DEI recruitment strategies and a structured interview process.

● Created annual budget and developed comprehensive plan to accomplish talent acquisition objectives while staying within budget.

● Negotiated vendor contracts and managed global budget for recruiting expenses encompassing tools like ATS/CRM, LinkedIn, local and global job boards.

● Established relationships with customers to recruit and manage on-site, project-based teams for staffing and managed services division.

● Managed team of recruiters, project managers, and site managers to support teams and manage customer expectations and deliverables.

● Grew on-site teams by 225% over course of 4 years with account portfolio representing $8 million in annual revenue.

● Oversaw agency, full-cycle recruiting of executives, sales directors, engineers, and project/program managers while meeting or exceeding targets on average of 110% achievement.

● Identified and pursued valuable business opportunities through cold-calling and building new customer relationships.

● Acted as team lead and mentor of junior recruiters to meet objectives and close placements.