Clarissa Zavala
Summary
Possesses specialized skills in time management, quality control, and safety standards compliance. Excel in communication, teamwork, and adaptability to ensure guest satisfaction and uphold business reputation.
Overview
4
4
years of professional experience
Work History
Hotel Room Attendant
Greatwolf Lodge Hotel
Perryville
05.2023 - Current
- Cleaned guest rooms following Greatwolf Lodge's standards for quality and safety.
- Replenished room supplies to enhance guest comfort and satisfaction during their stay.
- Reported maintenance issues promptly to maintain hotel facilities in top condition.
- Collaborated with housekeeping team to achieve timely room turnover for new arrivals.
- Trained new staff on cleaning procedures and hotel policies to ensure consistent service quality.
- Accommodated special requests from guests to enhance their experience.
- Maintained a positive attitude while managing multiple tasks in a fast-paced environment.
- Adhered strictly to hotel policies regarding security of guestroom keys at all times.
- Stocked cart with supplies for the day's work according to established par levels.
- Provided excellent customer service by greeting guests warmly upon arrival and departure.
- Performed deep cleaning tasks such as shampooing carpets, scrubbing grout and polishing furniture.
- Followed instructions from supervisors about special cleaning projects that might arise.
- Disinfected surfaces using appropriate chemicals to ensure sanitary conditions are maintained at all times.
- Maintained cleanliness of work area throughout shift by adhering to health and safety standards.
- Responded to guest queries and requests promptly in a professional manner.
- Reported any missing or damaged items found while cleaning rooms to the supervisor immediately.
- Collaborated with laundry, front desk, and kitchen teams to ensure seamless operations.
- Ensured that all appliances were in proper working order prior to leaving the room after servicing it.
- Cleaned and returned vacant rooms to occupant-ready status.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Front desk/ maintenance
Planet Fitness Gym
Aberdeen
05.2022 - 05.2023
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Recognized and addressed customer needs to ensure timely and effective support.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Responded to customer requests and inquiries, enhancing overall satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Education
Personal Trainer - Personal Training
ISSA
Aberdeen , MD 10.2022 - 10.2022
Manchester Regional High School
Haledon, NJSkills
- Room cleaning
- Safety protocols
- Supply management
- Maintenance reporting
- Staff training
- Attention to detail
- Effective communication
- Positive attitude
- Service orientation
- Guest satisfaction
- Room inspections
- Safety awareness
- Corporate standards
- Initiative-taking
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Hotel Room Attendant
Greatwolf Lodge Hotel
05.2023 - Current
Personal Trainer - Personal Training
ISSA
10.2022 - 10.2022
Front desk/ maintenance
Planet Fitness Gym
05.2022 - 05.2023
Manchester Regional High School