Clarissa Davis
Austin,TX
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Management
Reliable Consultants LLC
Austin, TX
04.2021 - 12.2023
- Facilitated open lines of communication between management and staff members through regular one-on-one meetings or performance evaluations
- Proactive in ongoing staff training programs to ensure a high level of product knowledge and exceptional customer service skills among team members.
- Complied with established internal controls and policies.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Implemented effective risk management practices to minimize losses due to fraud or operational errors.
- Managed customer complaints promptly, resolving issues effectively to foster long-term client relationships built on trust and mutual respect.
- Collaborated with senior management to develop annual business plans focused on driving branch growth and profitability.
- Conducted regular performance reviews with staff members, providing constructive feedback on areas for development and recognizing top performers.
- Utilized financial software to prepare consolidated financial statements.
- Improved customer satisfaction by implementing new strategies for efficient service delivery and personalized client interactions.
- Enhanced cross-selling opportunities by identifying customers'' needs and recommending appropriate financial products and services.
- Met with customers to assess needs and propose customized solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Created visual displays to highlight new and featured products.
- Utilized strong attention to detail in executing floor plan layouts according to company standards.
- Developed themes, props and lighting for merchandise displays.
- Promoted a positive shopping environment through compliance with safety guidelines and cleanliness standards.
- Arranged consistent shelves, bins, and racks at four locations by following established planograms.
- Collaborated closely with marketing teams on product launches, effectively displaying new items to generate interest among customers.
- Increased brand awareness through the implementation of creative window displays and in-store signage.
- Reduced shrinkage levels by conducting regular stock counts and addressing any discrepancies immediately.
- Adapted quickly to changing priorities during high-traffic periods such as holidays or promotions.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed departmental systems and procedures to better align workflow processes.
- Trained new hires to perform cross-training exercises with experienced workers.
- Designed employee assessments to measure training value.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
- Created in-depth training manual for all employees.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Established credibility as a knowledgeable and skilled trainer, earning respect from trainees and colleagues alike for the high-quality instruction provided during Grand Opening preparations.
- Enhanced Grand Opening success by developing and implementing a beautiful custom layout, providing a wonderful customer flow.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
- Opened and closed store five or six days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Bartender
Black Walnut Cafe
Austin, TX
09.2019 - 08.2020
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Guest Services Supervisor
Austin Aquarium
Austin, TX
01.2019 - 08.2019
- Maintained up-to-date knowledge of products and services offered.
- Fostered safe lodging environment with reliable and effective security services.
- Assisted guests with arranging services or booking local attractions during their visit.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Reviewed upcoming events and planned for expected challenges.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Processed guest payments and provided accurate change.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Counted out cash drawers and balanced totals.
Housekeeper
Crestview Cleaning Service
03.2018 - 01.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Verified cleanliness and organization of storage areas and carts.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Waitress
Pietros
Marshall, TX
08.2016 - 10.2017
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Education
No Degree -
Panola College
Carthage, TXHigh School Diploma -
Marshall High School
Marshall, TX02.2016
Skills
- Customer Engagement
- Strong Communication and Interpersonal Skills
- Motivational Leadership
- Self-Directed
- Expert in sales
- Business Development
Timeline
Management
Reliable Consultants LLC
04.2021 - 12.2023
Bartender
Black Walnut Cafe
09.2019 - 08.2020
Guest Services Supervisor
Austin Aquarium
01.2019 - 08.2019
Housekeeper
Crestview Cleaning Service
03.2018 - 01.2019
Waitress
Pietros
08.2016 - 10.2017
No Degree -
Panola College
High School Diploma -
Marshall High School
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