Microsoft Teams
Clarisse Chavez
Albuquerque,NM
Summary
Obtain a challenging position using management abilities. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
Assistant Director of Food and Beverage
Hyatt Regency Resort and Spa, Gainey Ranch
04.2022 - Current
- Develop and evaluate colleagues with performance managent
- Ensures customers receive a high level of service consistent with the Company's Customer Service philosophy
- Works with Executive Chef and Executive Sous Chef to develop innovative menus
- Works with Beverage manager to provide higher revenue and lower cost of goods sold
- Establish and direct colleagues to elevate guest experience
- Collaborate with finance to assist in ROI
- Managing budget for Food and Beverage Division
- Collaborates with Food and Beverage Director to develop ideas that could enhance the guests satisfaction
- Manage guest experience and Guest Surveys
- Develop new retail and manage profit
- Develop LSOP’s and SOPs
- Ensures compliance with federal, state and local agencies that regulate COVID operations
- Provide data to Legislative Committee to assist with capital expenditure and potential expansion budget needs
- Review profit and loss to manage appropriated expenses while working in budget
- Document and review all finance that directly impacts all outlets including checkbooks and GL accounts
- Create forecasting month and annually
- Review all month end expenditures and complete MFR and EXEC Summaries
- Develop new innovative programs for digital dining experiences
- Provide assistance within all culinary needs
- Conduct weekly meetings with culinary to review data for ownership
- Conduct check in conversations with management
- Community building within Food and Beverage
- Conduct coaching and training for all outlets
- Document and conduct termination
- Maintaining compliance for Health Inspector, Ecolab, Risk, Ecosure annual inspections
- Collaborate with revenue management to strategize potential increase in business demand
- Develop new innovative menus
Director of Pool Operations and Recreation
Hyatt Regency Resort and Spa, Gainey Ranch
07.2021 - 04.2022
- Ability to manage and generate Cabana based packages
- Review and develop new retail provided to guests in Towel bar
- Develop new management staff and encourage with strong skill set
- Properly prepare and review EO’s with contact personnel
- Establish and direct colleagues to elevate guest experience
- Development of incentive programs
- Carry out large outlet sales within proper time frame
- Manages daily revenue of Resort Pass and iPoolside and other platforms
- Assists with handling and resolving guest complaints
- Review and place orders for all operating supplies
- Construct and review compensation set analysis of large competitors to introduce new ideas
- Conducts monthly meetings to establish safety, training and compliance protocols
- Manage recreation department with developing new activities to enhance guest experience
- Manage and handle all vendor contracts including but not limited to liability insurance
- Provide adequate training to all staff members regarding any activities and ensure licensing is in compliance
- Continue to develop new trainings while implementing new creative ways to attract labor force
- Complete and properly execute payroll for all outlets of Food and Beverage division
- Knowledge within programs such as Cognos, Kronos, Oracle,Opera, and DDR/GDR
- Strong knowledge in liability restrictions for guests within Pool Operations
- Ability to work with Marketing and PR firms to establish needs for business increase
Task Force General Manager
Santa Fe Dining
08.2020 - 11.2020
- Ensures customers receive a high level of service consistent with the Company's Customer Service philosophy
- Works with Beverage Director to increase revenue and decrease cost of goods sold
- Works with management staff to increase revenue, occupancy, and further promote restaurants brand
- Assists with handling and resolving guest complaints
- Coordinates team member selection, training and development and ensures all team members comply with appropriate policies and operational procedures within Santa Fe Dining
- Review and construct adapting schedules to business volume
- Reviews operating schedules for all departments on a weekly basis to optimize productivity and guest service
- Conducts weekly property walk through and delegates follow up appropriately
- Collaborates with President of Santa Fe Dining to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
- Enforce standards
- Takes an active role in preparation of period ending operating budget
- Monitors performance in relation to monthly operating budgets and prepares monthly P&L and EOP reports
- Assists BOH Executive Chef’s to operate food cost effectively
- Ensures compliance with federal, state and local agencies that regulate COVID operations
- Provides data to President to assist with capital expenditure and expansion budget needs
- Ensure all staff has been properly screened regarding COVID symptoms
- Enforce contact tracing policy implemented by state regulation
- Employee relations
- Community Building
Director of Outlets
Hyatt Regency of Downtown
Albuquerque
11.2019 - 07.2020
- Direct the day to day operations of the restaurant, room service, and bars for breakfast, lunch and dinner periods
- Develop and implement duties of Director of Outlets within H&H as a new position to the corporation
- Comply with Heritage Hotels SOPS alongside with Hyatt Brand Standards
- Review and implement Starbucks compliance with District Manager
- Manage various outlets in order to attract, retain and motivate the associates through demographical marketing
- Interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews
- Developed a strong relationship with HR in regard to discipline and termination
- Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with L Sops and SOPs
- Utilized and reviewed safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s)
- Forecast, implement, monitor, control and report on the various outlet budgets and their components, reviewing profit and loss, to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
- Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market
- Monitor and control the maintenance and sanitation of the various outlet areas and equipment
Food and Beverage Director
Hunt & Harvest, Hidden Tap/ Noisy Water Winery
05.2019 - 11.2019
- Oversee all Food and Beverage related events
- Manage food and labor cost to budgetary requirements
- Create innovative catering menus for small to large accommodations
- Providing exquisite Chef's Tables and experience
- Confirm and execute all catering functions at Wedding Venue with proper cilo’s
- Oversee three tasting rooms
- Assist and coordinate Wine Tours with Venue
- Establish new craft cocktail program
- Establish catering menu’s
- Supervise and assist Catering team
- Develop and implement catering sales packages to demographic
- Develop innovative ideas for hard to reach demographics
- Identify marketing ideas to promote food and beverage products
- Adherence to safety requirements
- Create necessary SOPs with proper implementation
- Review FOH and BOH schedules, pay rates, and titles
- Recruit and attract appraising F&B team
- Provide new menus while making necessary improvements
- Conduct and perform trainings regarding customer service and product training
- Strong communication between management and leadership team
- Establish procedures and policies
- Manage KPI's and targets
General Manager
Cocina Azul Cantina & Grill
05.2017 - 05.2019
- Responsibility of running all aspects of the bar including proper stocking, organization for efficiency, following NM laws while proving exceptional customer service
- Implemented staffing, training, scheduling solutions
- Builds company image by working with customers and employees
- Reviews operations and creating new innovative ideas and outsourcing requirements to develop new market
- Plan and conduct staff meetings
- Supervise and assist as necessary which may include: line setup and stocking; bartending; menu development; dish washing; cleaning and organizing cooking; service and dining area
- Implemented inventory procedures that were cost efficient within distributors and internal theft
- Implemented daily audit reports from server accountability to ensure procedures would eliminate internal theft
- Control costs and expenses, providing monthly Profit and Loss reports
- Conducted bar training sessions for servers and bartenders
Shift Manager/Bartender
Bodega Burger Co. & Lounge
04.2014 - 11.2015
- Mix ingredients to prepare cocktails and other drinks
- Manage and process transactions using POS system, credit card machines, and cash registers
- Always check customers' ID's to make sure alcohol age requirements are met
- Product Inventory and stock
- Memorize patron's food orders and enter into Micros POS system for transmittal to kitchen staff in 50+ seat
- Lounge
Shift Manager/ Bartender/Event Coordinator
Capitol Bar
06.2009 - 01.2014
- Mix ingredients to prepare cocktails and other drinks
- Manage and process transactions using cash registers and credit card machines
- Always check customers' IDs to make sure alcohol age requirements are met
- Product Inventory
- Manage 10-16 employees during shift
- Coordinate all bar related events; live music, private parties, and event licensing
Education
Bachelor's - Health Sciences
Breckinridge School of Nursing
09.2012 - 05.2016
Associates - Liberal Arts
Central New Mexico Community College
01.2014 - 04.2015
Skills
Recruitment
Recipes and menu planning
Scheduling
Strategic planning
Safe food handling
Cost controls
Workflow planning
Budgeting
Written Communication
Active Listening
Google Workspace
Labor negotiations
Payroll coordination
Training programs
Talent management
Team Building
Benefits and compensation
Training development
File and records management
Training and mentoring
Wages and salary
Contract Negotiation
Organizational Development
Pre-Employment Screening
Company organization
Recruitment strategies
Workforce improvements
Certification
NM Alcohol Certified
Accomplishments
- Supervised team of 160 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Lower Costs by introducing excel for ordering tasks.
- Documented and resolved post pandemic related concerns which led to higher revenue.
- Collaborated with team of 18 in the development of Digital Dining for all available outlets.
- Resolved demographic issues through consumer testing.
- Achieved optimal training through effectively helping with daily operations.
- Developed coaching relations between management and their teams.
- Retention of employees of 60%.
Software
Microsoft Word
Microsoft Excel
Kronos
Evention
Timeline
Assistant Director of Food and Beverage
Hyatt Regency Resort and Spa, Gainey Ranch
04.2022 - Current
Director of Pool Operations and Recreation
Hyatt Regency Resort and Spa, Gainey Ranch
07.2021 - 04.2022
Task Force General Manager
Santa Fe Dining
08.2020 - 11.2020
Director of Outlets
Hyatt Regency of Downtown
11.2019 - 07.2020
Food and Beverage Director
Hunt & Harvest, Hidden Tap/ Noisy Water Winery
05.2019 - 11.2019
General Manager
Cocina Azul Cantina & Grill
05.2017 - 05.2019
Shift Manager/Bartender
Bodega Burger Co. & Lounge
04.2014 - 11.2015
Associates - Liberal Arts
Central New Mexico Community College
01.2014 - 04.2015
Bachelor's - Health Sciences
Breckinridge School of Nursing
09.2012 - 05.2016
Shift Manager/ Bartender/Event Coordinator
Capitol Bar
06.2009 - 01.2014