Clarisse Gonzalez
Miami Gardens,FL
Summary
High performance Outpatient Surgical Coordinator, Insurance Verification Specialist, Admitting Receptionist, Medical office Referral Coordinator, Appointment Scheduler and verification specialist; with experience of 20 years at a fast paced outpatient surgical facility, and a variety of specialists’ office and PCP’s office. Excellent interpersonal skills, dedicated work ethic and strong attention to detail. Highly organized with experience in managing and coordinating complex schedules. Strengths include effective communication skills, problem-solving abilities, and high level of accuracy in data entry. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills, familiar with compliance and documentation requirements. Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments.
Overview
21
21
years of professional experience
Work History
Front Desk Coordinator
Juan P Loy, MD, DO
09.2024 - 08.2025
- Balanced daily cash drawer reconciliations, ensuring accurate financial record-keeping as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Provided administrative support to management staff, contributing to overall office productivity.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Assisted in training new staff members on front desk procedures and company policies.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled assignments independently with good judgement and critical thinking skills.
- Translated provider to patient consults as needed.
- Insurance Verification
Appointment Scheduler Specialist/Interventional Cardiologist
The Heart and Vascular Center of SFL
01.2023 - 07.2024
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Coordinated with other departments within the practice to ensure timely patient care.
- Reviewed patient medical history documents prior to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Worked collaboratively with other team members to meet departmental goals.
Referral Coordinator
Dr Alam
08.2022 - 11.2022
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Monitored patient progress throughout the referral process.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
HIM Technician
Sanitas Medical Center
03.2022 - 05.2022
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Executed release of information requests according to established policies and procedures.
- Processed incoming mail, faxes, emails or other forms of communication related to patient's health information.
- Utilized computer applications such as word processing, spreadsheets and databases to maintain patient data.
- Resolved discrepancies in medical records through research or contact with healthcare providers.
- Answered inquiries from patients and and or their families about their medical records.
Insurance Verification Specialist
Dr Mandel / ENT Of SFL
09.2020 - 05.2021
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Reception Desk, Insurance Verification/Surgical Coordinator
Weston Outpatient Surgical Center
09.2004 - 12.2018
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Checked patient insurance and collected pre-authorizations from providers.
Cardiac Sonographer
Boca Raton Community Hospital
05.2004 - 05.2005
- Performed echocardiograms and Doppler studies on adult, pediatric and neonatal patients.
- Assessed images for diagnostic quality and identified any artifacts or technical errors.
- Explained procedures to patients, answered questions, and provided reassurance during exams.
- Evaluated the anatomy of cardiac structures, chambers, valves, great vessels and pericardium.
- Reviewed physicians' orders prior to beginning procedure.
- Produced detailed written reports of examination findings with complete documentation of all relevant clinical information.
- Set up exam rooms by selecting appropriate imaging equipment and supplies.
- Ensured accuracy in measurements taken during sonographic scans.
Education
Associate of Science - Medical Office Management And Nursing
Broward College
Fort Lauderdale, FL12-2030
Diploma - Medical Assisting
Penn Foster College
Scottsdale, AZ12-2024
Technical Degree - Cardiovascular Technology And Cardiac Sonography
Everest College
Not An Active School05-2004
Skills
- Insurance Verification
- Accuracy and Precision
- Scheduling expertise
- Referral management
- Schedule Coordination
- Follow-up skills
- Telephone management
- Confidentiality
- Appointment confirmation
- Patient Flow Management
- Attention to Detail
- Document Management
- Telephone Etiquette
- Computer Skills
- Problem-Solving
- Customer Service
- Patient Registration
- Effective Multitasking
- Strong Work Ethic
- Basic Knowledge in Microsoft Management
Timeline
Front Desk Coordinator
Juan P Loy, MD, DO
09.2024 - 08.2025
Appointment Scheduler Specialist/Interventional Cardiologist
The Heart and Vascular Center of SFL
01.2023 - 07.2024
Referral Coordinator
Dr Alam
08.2022 - 11.2022
HIM Technician
Sanitas Medical Center
03.2022 - 05.2022
Insurance Verification Specialist
Dr Mandel / ENT Of SFL
09.2020 - 05.2021
Reception Desk, Insurance Verification/Surgical Coordinator
Weston Outpatient Surgical Center
09.2004 - 12.2018
Cardiac Sonographer
Boca Raton Community Hospital
05.2004 - 05.2005
Associate of Science - Medical Office Management And Nursing
Broward College
Technical Degree - Cardiovascular Technology And Cardiac Sonography
Everest College
Diploma - Medical Assisting
Penn Foster College
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