Clarisse Hilario
Los Angeles,CA
Summary
Dynamic Office Manager with over 6 years of leadership experience and 9 years in logistics and client services, demonstrating a strong track record in team management, inventory control, and executive support. Expertise in overseeing daily operations to ensure seamless workflows while fostering a productive and efficient environment. Proficient in office software, scheduling, and resource allocation, driving operational success through strategic planning and execution. Ready to embrace a managerial role that leverages exceptional organizational and communication skills to contribute to ongoing business achievements.
Overview
14
14
years of professional experience
Work History
Office Manager
EXCEL DIAMONDS INC
10.2020 - Current
- Oversaw a dynamic team, ensuring productivity, meeting deadlines, and maintaining high company standards
- Managed customer accounts receivables, vendor payables, employee payroll, and office allowance accounts
- Coordinated domestic and international travel itineraries for the CEO, ensuring seamless travel experiences
- Answered inquiries, resolved concerns, and maintained excellent communication with customers, vendors, and staff
- Managed calendars, scheduled appointments, and coordinated meetings using Microsoft Outlook, Google Calendar
- Organized and arranged meetings, including booking conference rooms, preparing agendas, and setting up virtual meetings
- Implemented effective leadership strategies for remote work, including regular virtual check-ins and team-building activities
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Implemented office supply management systems, reducing costs and preventing shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Sales Associate
GANTMONDS COMPANY
01.2019 - 12.2020
- Created detailed product listings with high-quality images and accurate descriptions for the online store
- Optimized product titles and descriptions for search engine visibility
- Handled order fulfillment, including packaging, labeling, and arranging shipments
- Coordinated with shipping carriers to ensure timely delivery and updated customers on order status
- Maintained accurate records of sales, inventory, and customer information
- Assisted customers via email or chat, addressing inquiries and resolving issues
Sales Associate
O'NACCIONALE
01.2016 - 12.2019
- Processed shipping orders through online selling platforms
- Performed office tasks such as data entry, faxing, and emailing
Secretary of Ambassador of UGANDA
UGANDA EMBASSY
01.2013 - 12.2016
- Performed routine clerical tasks and errands to assist staff
- Canceled or rescheduled appointments and ordered office supplies
- Completed data entry, faxing, and emailing tasks
Quality Control Supervisor
M.Y. SAN CORPORATION
01.2012 - 12.2013
- Monitored operations to ensure production standards were met
- Recommended adjustments to the assembly or production process
- Inspected, tested, or measured materials or products being produced
- Removed all products and materials that failed to meet specifications
- Reported inspection and test data to management
Education
Hotel and Restaurant Management - COLLEGE
STI COLLEGE
Cainta12.2011
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Credit and collections
- Mail handling
- Scheduling coordination
- Operations management
- Event coordination
- Business administration
- Travel coordination
- Vendor engagement
- Senior leadership support
- Schedule management
- Budget management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Effective communication
- Phone and email etiquette
- Customer service management
- Quickbooks
Timeline
Office Manager
EXCEL DIAMONDS INC
10.2020 - Current
Sales Associate
GANTMONDS COMPANY
01.2019 - 12.2020
Sales Associate
O'NACCIONALE
01.2016 - 12.2019
Secretary of Ambassador of UGANDA
UGANDA EMBASSY
01.2013 - 12.2016
Quality Control Supervisor
M.Y. SAN CORPORATION
01.2012 - 12.2013
Hotel and Restaurant Management - COLLEGE
STI COLLEGE