Clarisse Hoenshell
Columbus
Summary
Experienced leader with strong background in guiding teams, and collaborating with groups while achieving objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative, friendly approach while maintaining a commitment to excellence. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission.
Overview
10
10
years of professional experience
Work History
Barista /Catering Sales Coordinator
Freedom a La Cart Cafe
09.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly smile and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with co-workers.
- Trained new team members with engaging attitude and respect and encouraging demeanor.
- Trained baristas different ways to steam milk, and perfected FOH art skills, and beverage expertise.
- Collaborate with FOH team to create seasonal drinks for the cafe.
- Promoted to Sales Coordinator for my customer service skills and willingness to learn and listen.
- Communicate with customers and catering delivery drivers during delivery to ensure a smooth delivery while in a high pressure environment.
Barista
Fox In The Snow
01.2023 - 09.2023
- Remained composed during multiple hour rush hour periods.
- Assisted co-workers on bar and adapted to systems to help teammates during rushes.
- Cleaned espresso machine daily.
- Gained a rapport with regular customers and built relationships..
- Prepared specialty drinks such as cappuccinos, lattes, cortados.
- Perfected latte art and coffee roasting knowledge.
Barista Shift Lead / Beverage Manager
Emmetts Cafe
04.2021 - 04.2023
- Mentored new hires, sharing expertise to ensure their success.
- Generated friendly atmosphere by example.
- Updated training processes to stay current with growing business.
- Enhanced team communication by leading bi-weekly team meetings.
- Created shift schedules, based on changing levels of traffic.
- Conducted training sessions for new hires, and created roadmaps for success in their position.
- Streamlined morning prep procedures and pars.
- Developed signature and seasonal drinks based on trending drinks and adjusted recipes for cost effectiveness.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Controlled food costs and managed inventory.
Shift Lead
Peace Love Little Donuts
02.2020 - 05.2021
- .Trained new employees.
- Created new employee training checklists and designed training charts for trainees.
- Tried local coffee products, and vendors ensuring products are top-notch.
- Constructed shift summary reports for managers and communicated regularly on the goals and progress of employees.
- Helped management meet standards of service and quality in daily operations by having weekly meetings.
- Managed shift operations, and monitored employee performance to keep business running smoothly.
Server / Host / Bartender
Northstar
06.2019 - 05.2020
- Demonstrated strong multitasking skills.
- Served products promptly while focused on customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created warm relationships with regular customers.
- Maintained stock on iced tea and rotated coffee blends during shifts.
- Helped customers with dietary restrictions by having expert knowledge on menu items.
- Served high customer volumes during nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers.
- Educated customers on drinks providing personalized recommendations based on preferences or dietary restrictions.
Lifeguard
Worthington Pools
05.2015 - 11.2019
- Created staff meetings and trained lifeguards during shifts too keep them updated on basic duties.
- Learned ways to keep composure during high stress situations.
- Tracked students' progress and gave constructive feedback for skills during sessions.
- Created progress training for lifeguards to ensure they are updated on the current Red Cross Lifeguard training procedures.
- Created fitness programs based on what patrons requested.
- Delivered fun and motivating group classes. Created progress trackers for group classes and swimming lessons.
- Adapted classes to meet needs of participants with varying fitness levels.
- Guided students to use team work and positive affirmations during classes to build positive relationships during sessions.
Education
Associate of Arts - Paralegal Studies
University of Cincinnati
Cincinnati, OH08-2027
Skills
- Time management, Self motivated
- Friendly and outgoing
- Attention to detail
- Team leadership
- Coffee expertise
Timeline
Barista /Catering Sales Coordinator
Freedom a La Cart Cafe
09.2023 - Current
Barista
Fox In The Snow
01.2023 - 09.2023
Barista Shift Lead / Beverage Manager
Emmetts Cafe
04.2021 - 04.2023
Shift Lead
Peace Love Little Donuts
02.2020 - 05.2021
Server / Host / Bartender
Northstar
06.2019 - 05.2020
Lifeguard
Worthington Pools
05.2015 - 11.2019
Associate of Arts - Paralegal Studies
University of Cincinnati
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