Clarissia May
Roseville,CA
Summary
Dedicated and results-driven customer service professional with 9 years of experience in delivering exceptional support and assistance to clients and customers. Proficient in effectively addressing inquiries, resolving issues, and providing personalized solutions to meet diverse needs. Skilled in building rapport and maintaining positive relationships with clients, colleagues, and stakeholders. Strong communicator with a commitment to delivering outstanding service and contributing to organizational success. Eager to leverage expertise to exceed customer expectations and drive customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Health Care Coordinator
Ro Health
Sacramento, CA
01.2023 - 06.2023
- Provided personalized support and guidance to clients experiencing behavioral challenges, fostering a positive and supportive environment conducive to growth and development.
- Acted as a primary point of contact for clients, actively listening to their concerns, addressing inquiries, and providing empathetic assistance to meet their individual needs.
- Collaborate closely with clients and their families to develop tailored behavior intervention plans utilizing effective communication and problem-solving skills to ensure alignment with client goals and objectives.
- Documented client progress and behavior patterns accurately and comprehensively, utilizing specialized software systems to maintain detailed records and generate insightful reports for stakeholders.
- Participated in team meetings and case conferences to discuss client progress, share insights, and coordinate efforts with colleagues, promoting a collaborative and cohesive approach to client care.
- Received specialized training in Behavior management techniques, crisis intervention, and de-escalation strategies,applying this knowledge to effectively support clients in challenging situations and maintain a safe and supportive environment.
Customer Support Specialist
Point Quest Inc.
Sacramento, CA
05.2022 - 10.2022
- Provided empathetic and compassionate support to clients and their families navigating behavioral health challenges, serving as a dedicated advocate and resource throughout their journey.
- Acted as a primary point of contact for clients, actively listening to their concerns, addressing inquiries their providing personalized assistance to ensure their needs were met effectively and efficiently.
- Collaborated closely with clinic staff and interdisciplinary team to develop comprehensive care plans, leveraging strong communication and problem-solving skills to facilitate seamless coordination of services and optimize client outcomes.
- Documented client interactions, progress, and treatment plans accurately and thoroughly, utilizing an electronic health record system to maintain detailed records and generate insightful reports for internal and external stakeholders.
- Participated in ongoing training and professional development opportunities to enhance knowledge of behavioral health principals, crisis intervention techniques and trauma-informed care practices, applying this expertise to provide informed and supportive assistance to clients in various stages of treatment.
- Contributed to the continuous improvements of customer service processes and protocols, offering insights and suggestions to streamline operations and enhance the overall client experience within the organization.
Customer Service -Focused Intake Coordinator
Acclamation Insurance Management Services
Rancho Cordova, CA
04.2022 - 04.2022
- Served as initial point of contact for clients seeking behavioral health services, demonstrating exceptional customer service skills by providing timely and empathetic assistance via, email, and in- person inquiries.
- Conducted thorough intake assessments with clients and their families, actively listening to their concerns, gathering relevant information, and ensuring a smooth and efficient admission process.
- Collaborated closely with clinical staff and referral sources to coordinate appointments, verify insurance coverage, and address any logistical or administrative barriers to accessing care, prioritizing client satisfaction and positive outcomes.
- Educated clients about available services, treatment options and, and resources, empowering them to make informed decisions and navigate the healthcare system with confidence and support.
- Maintained accurate and up-to-date client records and database, utilizing electronic health health record system and administrative software to track intake progress, document interactions, and generate reports fore internal and external stakeholders.
- Participated in team meetings and staff trainings to enhance customer services skills, share best practices, and contribute to the development and implementation of intake process improvement to optimize client satisfaction and retention.
Customer Service Team Leader
Sacramento Chinese community center
Sacramento, CA
08.2021 - 12.2021
- Led a diverse team of community center staff, fostering a culture of excellence center in customer service guidance to ensure that all members and visitors received exceptional support and assistance.
- Provided hands-on leadership and guidance to team members, offering training, coaching, and feedback to enhance their customer service skills and ensure alignment with organizational values and goals.
- Served as a primary point of contact for members and visitors, actively listening to their feedback, addressing concerns, and seeking opportunities to exceed their expectations through personalized assistance and support.
- Collaborated closely with community partners, volunteers, and stakeholders to coordinate programs, events,and services ensuring seamless integration and alignment with the needs preferences, and preferences of the community.
- Implemented and maintained systems and processes to streamline and operations and optimize customer service delivery , utilizing feedback and data analysis to identify areas for improvements and drive continuous enhancement.
- Oversaw the resolution of customers services issues and escalated matter as needed, demonstrating strong problem=solving skills, empathy , and professionalism in all interactions with members and visitors.
Medical Records Student, Internship
Norwood Pines Alzheimer's care Center
Sacramento, CA
01.2021 - 05.2021
- Performed Quality Assurance Performance Improvement (QAPI) checks for completeness and accuracy
- Protected the security of medical records to ensure confidentiality
- Abstract codes from medical records and code the diagnosis using ICD-10-CM
- Auditing medical records such as progress notes and daily skilled nursing notes
- Filed incident reports by month, date, and year
- HIPPA Compliance.
Customer Service-oriented Custodian
NANA Management Services
Sitka, AK
01.2016 - 03.2017
- provided exceptional customer service to building occupants by maintaining s clean, safe, and welcoming environment, ensuring a positive experience for visitors and all visitor staff and staff members.
- Responded promptly to requests and inquiries from building occupants, and demonstrated strong communication skills and commitment to addressing their needs and concerns in a timely and professional manner.
- Proactively identified and addressed maintenance issues, safety hazards, and cleanliness concerns throughout the facility, prioritizing the comfort and satisfaction of building occupants
- Engaged in courteous and respectful interactions with building occupants, fostering a sense of trust and confidence in the custodial team and promoting a positive reputation for the organization
Order Puller
Staples Distribution Warehouse
Stockton, CA
06.2016 - 10.2016
- Processed customer orders accurately and timely to meet daily production goals
- Performed tasks in various functional areas such as customer order picking, packing, and stocking, quality control, loading and unloading freight
- Performed quality checks on orders and shipment information
- Entered information regarding each package into the company computer system
- Picked products for specific routes according to pick sheets
- Tracked time spent on assignments each day for productivity reporting
- Maintained accurate inventory records and schedules.
Warehouse Associate
Amazon Fulfillment Center
Tracy, CA
11.2014 - 06.2016
- Identified items of merchandise, determined the area within the warehouse the items are stored, retrieved the items from the storage location, and arranged the items comprising the entire order, as directed
- Completed all administrative tasks associated with the picking process
- Complied with all written and verbal direction to include policies and procedures associated with related tasks
- Received products using frequency scanners and unloaded shipments from trucks
- Inspected products for defects and damages and examined ongoing and outgoing shipments
- Confirmed accuracy, quality, and quantity of materials received
- Communicated at all organizational levels
- Worked safely around moving machinery
- Entered quantity received against the purchase order in the computer system
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Education
Associates in Applied Science technology -
DeVry University
06.2021
Certification in Medical Billing and Coding -
DeVry University
05.2019
Skills
- HCPCS
- ICD-10-PCS
- Encoder
- CPT Coding
- Attention to Detail
- Presentation Skills
- Fast Learner
- Medical Billing
- Medical Software
- Keyboarding
- Confidentiality
- Organizing
- Time Management
- Communication Skills
- Greeting Customers
- Listening
- Medical records
- Medical terminology
- HIPAA
- Customer service
- Computer science
- Data analysis skills
- Typing
- Quality assurance
- Guest services
- Data collection
- Documentation review
- Computer skills
- Customer support
- Call center
- Help desk
- Medical coding
- Childcare
- CPI (2 years)
- Data entry
- Microsoft Office
- Microsoft Excel
- Time management
- Salesforce
- Classroom experience
- Special education
- English
- Quality Improvement
- Support Services
- Charting and other documentation
- Software troubleshooting
- Remote Support
- Reliability
- Interpersonal Communication
- Adaptability
- Educating customers
- Self Motivation
- Written Communication
- Excellent Communication
- Device Installation
- Professionalism
- Analytical Skills
- Team building
- Problem-solving aptitude
- Time management abilities
- Goal Setting
- Teamwork and Collaboration
- Configuring equipment
- Decision-Making
- Organizational Skills
Certification
- AHIMA Medical Billing Certification, 02/2024
- CPR Assessments Work style: Reliability, 02/2024
- Building relationships for childcare providers, 03/2024
- Customer focus & orientation, 04/2022
- Customer focus & orientation, 09/2021
- Call center customer service, 10/2022
- Customer service, 09/2021
- Work style: Reliability, 02/2022
- Early childhood development, 07/2023
- Data entry: Attention to detail, 08/2021
- Sales skills, 12/2021
- Customer service, 10/2022
References
References available upon request.
Timeline
Behavioral Health Care Coordinator
Ro Health
01.2023 - 06.2023
Customer Support Specialist
Point Quest Inc.
05.2022 - 10.2022
Customer Service -Focused Intake Coordinator
Acclamation Insurance Management Services
04.2022 - 04.2022
Customer Service Team Leader
Sacramento Chinese community center
08.2021 - 12.2021
Medical Records Student, Internship
Norwood Pines Alzheimer's care Center
01.2021 - 05.2021
Order Puller
Staples Distribution Warehouse
06.2016 - 10.2016
Customer Service-oriented Custodian
NANA Management Services
01.2016 - 03.2017
Warehouse Associate
Amazon Fulfillment Center
11.2014 - 06.2016
Associates in Applied Science technology -
DeVry University
Certification in Medical Billing and Coding -
DeVry University
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised a team of 6 staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
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