Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aquisitions Specialist
Holman
Mount Laurel, NJ
10.2024 - Current
Developed and implemented specialized procedures for customer service operations.
Generated reports to track performance metrics of team members.
Coordinated with other departments to ensure efficient workflow processes.
Provided technical support for customers in resolving complex issues.
Assisted in developing strategies to increase customer satisfaction levels.
Determined consumer needs to provide products and services appealing to larger market.
Set specific goals for projects to measure progress and evaluate end results.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Ophthalmic Medical Technician
Wills Eye Hospital
Philadelphia, PA
11.2022 - 10.2024
Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
Documented patient histories, test results and treatment plans in electronic health records system.
Prepared examination rooms with appropriate instruments prior to each patient visit.
Communicated effectively with other healthcare professionals regarding patient care needs.
Ophthalmic Medical Technician
Mid Atlantic Retina
Philadelphia, PA
06.2013 - 10.2022
Sent patient prescriptions to pharmacies and scheduled future appointments.
Transferred knowledge by training ophthalmic assistants, technicians and interns.
Assisted during in-office surgical procedures and collected ultrasound images.
Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
Observed pupils, visual acuteness and extra-ocular movements to check patient status.