Summary
Overview
Work History
Education
Skills
Timeline
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Claritza Morel-Figueroa

Jamaica,New York

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

4
4
years of professional experience

Work History

Service Coordinator/Patient Referral Coordinator

PLATINUM HOME HEALTH CARE
10.2020 - Current
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
  • Spearheaded and complied all participant documentation, including but not limited to incoming, renewal and outgoing documentation.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

Family Case Worker

Children's Rescue Fund
01.2020 - 10.2020
  • Completed documentation per workflow timeline and content requirements.
  • Identified trends impacting quality, price, patient experience and care service delivery, bringing findings to departmental leadership meetings for discussion and action.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Sorted out jobs relevant to interests of candidates to forward information to candidates.

Beauty Administrative Manager

Victoria's Secret & PINK
10.2018 - 01.2020
  • Verified customer information for orderly, up-to-date online systems.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for 70 employees.
  • Delivered performance reviews, recommending additional training or advancements.

Education

Bachelor of Science - Communication Studies

STATE UNIVERSITY OF NEW YORK, COLLEGE AT ONEONTA
108 Ravine Pkwy Oneonta, NY
05.2018

Skills

  • Client Advocacy
  • MS Office Expertise
  • Customer Expectations Management
  • Patient Service and Assistance
  • Information Updates
  • Time Management
  • Records Preparation
  • Administrative Duties
  • Fluent in Spanish

Timeline

Service Coordinator/Patient Referral Coordinator

PLATINUM HOME HEALTH CARE
10.2020 - Current

Family Case Worker

Children's Rescue Fund
01.2020 - 10.2020

Beauty Administrative Manager

Victoria's Secret & PINK
10.2018 - 01.2020

Bachelor of Science - Communication Studies

STATE UNIVERSITY OF NEW YORK, COLLEGE AT ONEONTA

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