Observed court hearings involving protective services cases in order to provide testimony when necessary.
Developed safety plans with clients to ensure their protection from potential harm or abuse.
Conducted thorough investigations into client complaints of mistreatment or neglect, including interviewing witnesses and gathering evidence.
Applied Behavioral Analysis Therapist
Behavioral Concepts Inc.
Fitchburg
12.2017 - 03.2020
Maintained detailed records of each session including notes about client's progress or lack thereof.
Trained families, teachers, aides, and other professionals in the implementation of behavior intervention strategies.
Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
Provided individualized behavior therapy services to children with autism spectrum disorders.
Analyzed data collected during interventions to determine effectiveness of treatments and interventions used.
Hammond Building Manager
Fitchburg State University
Fitchburg
02.2015 - 12.2017
Dedicated to ensuring seamless audiovisual (AV) setups for events held in the Hammond building, I assisted in configuring equipment for optimal performance and functionality
Collaborating closely with the IT manager, I provided essential support in basic client desktop troubleshooting, which included diagnosing and resolving software issues, updating drivers, and connecting Internet of Things (IoT) devices
My responsibilities encompassed not only maintaining and organizing various adapters, cords, and connectors-ranging from modern to legacy interfaces-but also ensuring compatibility across multiple operating systems, including Windows and macOS, thereby facilitating an efficient and productive technical environment for all users
Supervise all operations and student staff in the Campus Center
Enforce Campus Center and University policies and address performance concerns with fellow staff members when needed
Education
CompTIA Cybersecurity Analyst Program -
UNIQUE System Skills LLC
Nashua, NH
Master of Science in Criminal Justice -
Fitchburg State University
Fitchburg, MA
Bachelor of Science in Criminal Justice -
Fitchburg State University
Fitchburg, MA
Skills
Forensics and Evidence Collection
Incident Management
Network Security
Security Frameworks and Standards
Security Information and Event Management (SIEM)
Vulnerability Management
Certification
CompTIA: Network+
CompTIA: Security+
CompTIA: Project+
CompTIA: Cybersecurity Analyst (CySA+)
CompTIA: Security Analytics Professional (CSAP+)
Basic Life Support Certification: American Heart Association
Internships
Commonwealth Bank - Developed skills in building data visualization dashboards using Splunk to uncover patterns and insights in historical customer data, aiding in fraud detection. Demonstrated the ability to respond effectively to cybersecurity incidents, including notifying relevant teams, collecting information, containing and stopping attacks, and aiding in recovery efforts. Enhanced security awareness expertise by designing infographics promoting best practices for secure password management, following Australian Cybersecurity Centre advice. Acquired practical experience in penetration testing, assessing the security of web applications, identifying vulnerabilities, and providing recommendations for remediation to bolster cybersecurity defenses.
MasterCard - Cybersecurity virtual experience program on Forage, Completed a job simulation where I served as an analyst on Mastercard's Security Awareness Team. Helped identify and report security threats such as phishing. Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.
JPMorgan Chase & Co - Cybersecurity Program Intern, Leveraged the Pandas library within Jupyter Notebook to conduct exploratory data analysis on diverse datasets, employing advanced querying techniques to extract meaningful insights. Created visual representations of data findings, ensuring clarity and accessibility for presentation to management and key stakeholders. Gained knowledge in Django by setting up the development environment, successfully downloading, installing, and configuring the necessary tools, files, and dependencies while effectively managing path directories and file extraction processes. Developed a machine learning model that accurately classifies emails into two distinct categories, enhancing the organization's ability to detect and respond to potential cybersecurity threats.