Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Clarizza Trevizo

Phoenix,AZ

Summary

Proven Project Coordinator and Resolution Expert with expertise in facilities management and customer experience. Seeking a position to apply my skills in process optimization, conflict resolution, and cross-functional collaboration to deliver seamless operations

Overview

11
11
years of professional experience
1
1
Certification

Work History

Facilities Project Coordinator

DoorDash
Tempe, Arizona
06.2024 - Current
  • Conduct regular inspections of office equipment and general office spaces to ensure ongoing maintenance and functionality of public and common areas.
  • Submit work orders to vendors, coordinate appointments, and act as the primary point of contact for facilities-related issues.
  • Utilize the JIRA ticketing system to receive and respond to service, repair, and maintenance requests, assess issues, and recommend timely solutions.
  • Manage employee meal credits via DoorDash and address portal issues with DDFB.
  • Use Service Channel to track and follow up on work orders, ensuring timely resolution.
  • Foster strong relationships with internal stakeholders, property management, and cross-location teams to share best practices, align processes, and maintain a consistent employee experience.
  • Plan and execute corporate events, including meetings and team-building activities. Manage budgets, vendor negotiations, logistics, and timelines to ensure seamless execution while ensuring compliance with corporate policies.
  • Coordinate and oversee office moves, set-ups, and space decommissioning to optimize workplace functionality and efficiency.

Facilities Coordinator

State Of Arizona
Phoenix, AZ
03.2020 - 06.2024
  • Participated in and coordinated a variety of administrative and business management functions, contributing to key administrative decision-making.
  • Assisted the Business Operations Manager in developing and implementing procedures and standard workflows for facilities management and other business activities.
  • Led facilities project management, including planning, coordinating, monitoring, and ensuring adherence to project timelines.
  • Managed work orders and collaborated with vendors to complete statewide projects addressing special needs such as facility and space issues, telecommunications, and equipment. Monitored Cherwell tickets to ensure timely resolution.
  • Coordinated the development of the Unemployment Center during the pandemic for the State of Arizona, ensuring efficient operations and resources.
  • Worked closely with DERS leadership and program administrators to drive continuous improvement in business efficiency, including office reconfigurations aimed at enhancing the client experience.
  • Directed purchasing functions, ensuring the timely acquisition of necessary resources.

Accounting Specialist II

State of Arizona
Phoenix, AZ
06.2016 - 03.2020
  • Perform monthly billing reconciliation and maintain communication with vendors to resolve discrepancies.
  • Collaborate with employees at all levels to assist with office tasks such as copying, faxing, creating mailing lists, and supporting other procedures as needed.
  • Manage, reconcile, summarize, and complete fiscal transactions related to matching fund deposits.
  • Process business transactions within financial management systems, including the AFIS system and RSA Client subsystem, ensuring the accuracy of account codes after check processing.
  • Track refund checks and coordinate mailing processes to ensure timely payments to vendors.
  • Assisted with vendor follow-ups, managed incoming mail and correspondence, documented refunds and payments, and researched and responded to administrative needs.
  • Helped with generating reports and reconciled Social Security Administration reimbursements.

Verrado Assembly Ambassador

Verrado Community Center
Phoenix, AZ
07.2015 - 12.2018
  • Enforced rules and regulations at recreational facilities to maintain discipline and ensure safety.
  • Organized, led, and promoted interest in various recreational activities, events, games, and hobbies.
  • Assisted with the setup, coordination, supervision, and teardown of recreation programs, activities, and special events.
  • Managed equipment and coordinated the use and maintenance of fields, pools, and other facilities.
  • Maintained and updated social media accounts to engage the community.
  • Performed additional duties as requested.

Online Specialist Intern

Ziaja Beauty Skin Care I Phoenix, OR Ziaja Beauty
Phoenix, AZ
01.2016 - 11.2018
  • Processed and fulfilled online orders efficiently.
  • Managed and maintained inventory stock to ensure availability.
  • Updated and managed media posts to engage customers.
  • Followed up with online customers to ensure satisfaction and address inquiries.

Administrator

ServiceMaster
Glendale, AZ
01.2014 - 01.2016
  • Prepared physical bank deposits and accurately posted collected funds to customer accounts.
  • Entered new sales agreements and converted existing ones, maintaining both paper and electronic customer files.
  • Conducted outbound collection calls for unpaid new business and rejected payments.
  • Analyzed technician work schedules to identify opportunities for optimization.
  • Reconciled bank deposits and finance transactions, ensuring zero variance. Addressed open customer follow-up requests and provided timely resolutions.
  • Provided clerical support, including filing, supply ordering, and state/regulatory reporting.
  • Managed escalated customer service issues or incidents that could not be resolved by the customer service team, reviewing and providing appropriate resolutions.

Education

High School Diploma -

Millennium High School
Goodyear, AZ
05-2011

Some College (No Degree) - Digital Communications And Media

Estrella Mountain Community College
Goodyear, AZ

Skills

  • Proficient in customer service, with a strong ability to address and resolve customer concerns effectively
  • Excellent collaboration skills, Corporate Communication, with a self-motivated approach to achieving team goals
  • Strong problem-solving abilities, with a focus on finding efficient solutions
  • Ability to work under pressure to meet deadlines and sales goals
  • Skilled in current social media and technology trends, with proficiency in Microsoft Office, Adobe Photoshop, Adobe Illustrator, Apple Software, and Canva
  • Experienced in using Slack for team communication and collaboration
  • Proficient in JIRA Service Desk for issue tracking and project management
  • Bilingual in English and Spanish, enabling effective communication with diverse customer bases

Languages

Spanish
Native/ Bilingual

Certification

  • CPR Certified
  • Proficient in: Microsoft Office Suite,Adobe Creative Suite, Google Suite, JIRA, Slack, Canva
  • Personal Self-Defense Trainer: Boxing training for 5 years

References

References available upon request.

Timeline

Facilities Project Coordinator

DoorDash
06.2024 - Current

Facilities Coordinator

State Of Arizona
03.2020 - 06.2024

Accounting Specialist II

State of Arizona
06.2016 - 03.2020

Online Specialist Intern

Ziaja Beauty Skin Care I Phoenix, OR Ziaja Beauty
01.2016 - 11.2018

Verrado Assembly Ambassador

Verrado Community Center
07.2015 - 12.2018

Administrator

ServiceMaster
01.2014 - 01.2016

High School Diploma -

Millennium High School

Some College (No Degree) - Digital Communications And Media

Estrella Mountain Community College

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Clarizza Trevizo