Clarjan Montances
Tacoma,WA
Summary
Dynamic Health Unit Coordinator with extensive experience at St Clare Hospital, excelling in records management and patient relations. Proven ability to enhance workflow efficiency and ensure patient safety through strict HIPAA compliance. Recognized for training new staff and fostering a supportive environment, contributing to improved patient care and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
St Clare Hospital
08.2007 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Patient Account Access
St Clare Hospital Outpatient Clinic
04.2014 - 11.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Certification - Health Unit Coordinator
Clover Park Technical College
Lakewood, WA06.2007
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Workflow coordination
- Supply restocking
- Paperwork processing
- Training and mentoring
- Patient scheduling expertise
- HIPAA compliance
- Healthcare software
- Unit reception
- Emergency response support
- Order transcription
- Chart assembly
- Staff scheduling
- Inventory and restocking
- Patient relations
- Health information systems
- HIPAA guidelines
- Problem identification
- Epic systems
- Patient safety
- Employee performance evaluations
- Records maintenance
- Medical clinical procedures
Certification
Unit Coordinator Certificate
Languages
English, Tagalog and Spanish
Native or Bilingual
Timeline
Patient Account Access
St Clare Hospital Outpatient Clinic
04.2014 - 11.2021
Health Unit Coordinator
St Clare Hospital
08.2007 - Current
Certification - Health Unit Coordinator
Clover Park Technical College
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