Clark Martin
4749 Findley Drive Flowery Branch ,GA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
Pig Tales
03.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Pig Tales
06.2022 - Current
- Cultivated warm relationships with regular customers. Making sure they felt cared for and helped their entire visit.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Pigtales
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Team Lead Server
Fellows Cafe
09.2023 - 03.2024
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Front Desk Receptionist / Admin
Keller Williams
10.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Sales Representative
Lizard Thicket
07.2021 - 05.2022
- Increased sales by offering advice on purchases and promoting additional products. Greeted people while they walked in with a smile.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Server Shift Leader
Sam’s On Main
04.2021 - 07.2022
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server / Host
Georgia Butts BBQ
12.2019 - 12.2020
- Greeted customers with a warm welcoming.
- Restocked inventory.
- Served customers with a smile to make their experience memorable.
Education
High School -
Abeka Academy
Home School 05.2019
Skills
- Warm and Friendly
- Food and Beverage Service
- Team Player
- Organized
- Hard working
- Customer Service
- Cash Handling
- Decision-Making
Timeline
Shift Manager
Pig Tales
03.2024 - Current
Bartender
Pigtales
03.2024 - Current
Team Lead Server
Fellows Cafe
09.2023 - 03.2024
Front Desk Receptionist / Admin
Keller Williams
10.2022 - 01.2023
Server
Pig Tales
06.2022 - Current
Sales Representative
Lizard Thicket
07.2021 - 05.2022
Server Shift Leader
Sam’s On Main
04.2021 - 07.2022
Server / Host
Georgia Butts BBQ
12.2019 - 12.2020
High School -
Abeka Academy
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