Clark Burrow
St Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Exchange Administrator
Avatara LLC.
09.2023 - Current
- Implemented mobile device management policies via ActiveSync ensuring secure access to corporate emails across multiple devices/platforms while maintaining control over sensitive information access outside the organization''s network perimeter boundaries.
- Managed access control lists for internal and external access controls to keep areas secure.
- Managed public folders, distribution groups, and address lists effectively for organized communication channels.
- Enhanced server performance by monitoring and tuning Exchange servers regularly.
- Perform off and on-boarding of mailboxes from different environments to on-premise exchange servers or exchange online.
- Configured mailbox limits, retention policies, and storage settings for optimal resource utilization.
- Streamlined email flow by implementing proper routing, connectors, and policies.
- Assisted in migration processes from older versions of Exchange to newer platforms for improved functionality.
- DNS modification to manage and re-route mail correctly through an enhanced spam filter.
Lead Migration Technician
Avatara LLC.
06.2022 - 09.2023
- Ensured seamless transitions between legacy systems and new platforms through rigorous pre-migration assessments and post-migration evaluations.
- Developed tailored solutions for unique client requirements while maintaining best practices in data migration processes.
- Spearheaded training initiatives for junior technicians, fostering a knowledgeable workforce capable of handling diverse migration projects.
- Collaborated with cross-functional teams to devise innovative solutions for complex migration scenarios.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or queries related to migrations.
- Identified potential risks in the migration process, implementing proactive measures to mitigate their impact on project timelines.
- Played an instrumental role in reducing overall costs associated with migrations through strategic utilization of available resources.
A+ Computer Technician
Microcenter
01.2021 - 06.2022
- Acted as front-end support for incoming issues and gathered accurate data related to incidents reported by end-users.
- Developed customized solutions for clients based on their specific IT needs and requirements.
- Participated in ongoing development programs within the organization which led to the successful attainment of A+ certification and recognition as a trusted technician.
- Increased business productivity through the installation and configuration of new hardware and software solutions.
- Provide technical explanations to customers, and recommend complete solutions to walk-in customers through consultative solutions.
- Recovered critical data for clients by utilizing advanced data recovery techniques and tools.
Deployment Specialist
Accenture
07.2020 - 09.2020
- Streamlined deployment processes by identifying inefficiencies and implementing effective solutions.
- Analyzed user feedback to identify opportunities for future improvements in deployed systems or services.
- Completed quality assurance on deployment package.
- Served as technical resource to field personnel for deployment issues.
- Deployed over 6,000 Dell laptops with a budgeted 5-month timeline in 3 months.
- Developed comprehensive documentation to support end-users during the transition to new systems or software updates.
Education
No Degree - IT Training Program
NPower
St Louis, MO05.2020
Associate of Science -
South Western Illinois College
Belleville, ILHigh School Diploma -
Freeburg Community High School
Freeburg, IL05.2018
Skills
- Exchange Online administration
- Office 365 Migration
- Exchange Troubleshooting
- Mailbox Database Administration
- SMTP Relay Management
- Message Tracking and Monitoring
- Hybrid Deployment Management
- Transport Rules Configuration
- Documentation and Knowledge Sharing
- Team Mentoring
- Infrastructure Planning
- Network support
Certification
- CompTia U61+ Tech Fundamentals - 2020
- CompTia A+ - 2020
- Dell Client Foundations - 2021
Timeline
Exchange Administrator
Avatara LLC.
09.2023 - Current
Lead Migration Technician
Avatara LLC.
06.2022 - 09.2023
A+ Computer Technician
Microcenter
01.2021 - 06.2022
Deployment Specialist
Accenture
07.2020 - 09.2020
No Degree - IT Training Program
NPower
Associate of Science -
South Western Illinois College
High School Diploma -
Freeburg Community High School
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